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Newskies Helpdesk Agent (Temporary Contract)

Location: Dublin

Reports to: Reservations System Analyst

Ryanair is the World's favourite airline and operates more than 1,500 flights per day from over 50 bases and 1,400 low fare routes across 28 countries, connecting over 165 destinations. Ryanair operates a fleet of 290 new Boeing 737-800 aircraft with firm orders for a further 21 new aircraft (before taking account of planned disposals), which will be delivered over the next year. Regulated by the Irish Aviation Authority, Ryanair currently has a team of more than 8,500 people and expects to carry 75 million passengers in the current fiscal year.

The role of a Newskies agent is to assist, Airports, Ground Operations and Call Centres etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered too and providing feedback to the Training Department

Duties Include:

  • Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centres
  • Liaise with Ground Operations / Training Department pertaining to Airport issues.
  • Booking of Oxygen requests for passengers
  • Notify passengers of cancellation/ schedule changes by email and SMS
  • Update of web notices on Ryanair.com
  • Create and maintain all access to the reservations system
  • Liaise with systems department regarding any bugs and defects
  • Administration Duties
  • Immigrations issues

Experience and Qualifications:

  • Previous experience in similar role would be a distinct advantage
  • Previous Airline/Airport experience
  • Second Language would be desirable
  • Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
  • Show a natural ability in problem solving.
  • Proactive approach to dealing with errors/complaints
  • Possess a high level of interpersonal and written skills
  • A good knowledge of Microsoft office
  • Personality traits - Enthusiasm, flexibility, patience and ability to work on your own initiative.
  • Energetic and enthusiastic individual looking to thrive and progress in an expanding company
  • Ability to work Shifts/Weekends

Closing Date: 19/04/2012

Please email full curriculum vitae with cover letter (quoting reference number FRTNHA01) to Ríona Burke at recruitment@ryanair.com

Please note only applications for the position of Newskies Helpdesk Agent (Temporary Contract) will be accepted through the above email address, applications for other positions, general enquiries or requests will not be processed.


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