Special Assistance

Specific models of Portable Oxygen Concentrators (POC) meeting the below requirements are approved for onboard use. A passenger dependent on a POC may carry the machine and ancillary equipment free of charge.

An oxygen concentrator takes normal room air and, using a series of sieves, filters, and a compressor, removes nitrogen from the air, increasing the oxygen content of the resulting air to up to 96%.

N.B. An oxygen concentrator should not to be confused with either compressed oxygen or an oxygen generator which are not permitted on Ryanair aircraft.

Batteries used for POC devices are required to be non-spillable and the outer packaging must be plainly and durably marked "NON-SPILLABLE" or "NON-SPILLABLE BATTERY." If a battery is not labeled non-spillable, crew members will treat the battery as a spillable and will not be able to accept the POC for carriage.

Requirements for Traveling with a Portable Oxygen Concentrator (POC)

All of the following requirements must be met to travel with a POC

• Customer must pre-advise their carriage of the POC and model to the Ryanair Special Assistance Line once notified our Special Assistance Agents will issue a letter confirming notification of request and detailing the requirements for acceptance.
• Customers must travel with an approved model of POC (see below).
• The POC must have a label attached indicating that it has been approved for use on the aircraft.
• The customer must have a sufficient number of fully-charged batteries to cover the duration of the flight and possible delays. A maximum of two spare batteries are permitted in carry-on baggage and these must be individually protected to prevent short circuits. Battery terminals must be either recessed or packaged so as to prevent contact with metal objects including terminals of other batteries.
• Customers must pre-advise their carriage of the POC and model to the Ryanair Special Assistance Line. A questionaire will need to be completed by the customer regarding the type and model of the POC. Once the questionnaire is submitted to Ryanair and carriage of the item approved has been approved by Ryanair, a confirmation letter will be sent/emailed to the customer. The confirmation letter must be presented along with the POC and a letter confirming that the passenger is fit to fly at the Ryanair Visa/Document Check desk or Bag Drop desk at the departure airports. Once all items have been inspected to ensure compliance with our requirements then the confirmation letter will be stamped ‘ok for travel’ and the passenger may then proceed with the item to the boarding gate.

• Caution : Do not place Lithium Ion batteries in checked-in baggage.

The customer must present a letter in English from their doctor confirming the following information:

• The passenger is fit to travel
• The passenger is able to operate the device, recognise and respond appropriately to its alarms; and if not, that the user will travel with an adult (over 16) who is able to perform these functions.
• Specify the phases of the flight during which the device is medically necessary. (taxi, takeoff, cruise, landing)

The letter must be written on the doctor's headed paper. Customers may wish to contact the manufacturer of their POC if their doctor is not familiar with the device or is having problems providing the required letter.
Please note: Generic forms printed from websites, or elsewhere, will NOT be accepted as approval for the POC model

Instructions for Onboard POC use:

• In accordance with Ryanair's Safety Regulations, the customer using an approved POC must be seated in a seat closest to the window.
• Approved POCs that will be used during any phase of flight must be stowed completely underneath the seat in front of the customer using the device.
• In accordance with Safety Regulations, a customer using a POC may not occupy an emergency exit seat.

Approved Models for Use on Ryanair

• EverGo
• AirSep FreeStyle
• AirSep LifeStyle
• Inogen One
• SeQual Technology Eclipse
• Invacare Corporation XP02 (XP0100)