Special Assistance Services

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What types of Airport Special Assistance are Available?

Below are the airport special assistance options available which can be booked online (not oxygen) or by calling the Ryanair Special Assistance Line.

Passengers required to Travel with an Accompanying Passenger

We require an able bodied accompanying person (aged 16 and over) when it is evident that a reduced mobility passenger is not self-reliant and could pose a risk to safety.

Guidelines for Air Passenger Self Reliance:

The below information regarding air passenger self reliance is set out by the UK Department for Transport -Access to Air Travel for Disabled People: Code of Practice (July 2008)

Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must be travel with an able bodied accompanying person aged 16 and over who is capable of providing the assistance required.

  • Passengers must be capable of using toilet facilities unaided
  • Passengers must be capable of feeding themselves unaided
  • Passengers must be capable of administering their own medicines and medical procedures unaided.
  • Can support their upper body without assistance

 

Where a reduced mobility passenger is travelling with an accompanying adult, we will do our best to ensure the accompanying passenger is seated next to them

Each able bodied accompanying adult cannot assist more than one reduced mobility passenger and must purchase the prevailing adult fare.

In order for an airport to provide pre-booked special assistance, passengers must present at the special assistance desk at least 1 hour 40 minutes before their flight departure.

Passengers with pre-booked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.

Special Assistance Options

Option 1: (CODE: WCHR) Passenger requires assistance (departure & arrival) through the airport to the boarding gate

Option 2: (CODE: WCHC) Passenger requires assistance (departure & arrival) through the airport and lift on/off to/from the aircraft seat

Option 3 :(CODE: WCHS) Passenger requires assistance (departure & arrival) through the airport and up/down the aircraft steps

Option 4: (CODE: BLND) Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew

Option 5: (CODE: BDGR) Passenger travelling with a guide/assistance dog that requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew

Option 6:(CODE: BLDP) Passenger is blind or vision impaired but requires no assistance (travelling alone or accompanied)

Option 7: (CODE: DPNA) Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance (departure & arrival) through the airport to the boarding gate (departure & arrival)

Option 8 (CODE: DEAF) Passenger is profoundly deaf and requires a separate safety briefing onboard the aircraft

Option 9 (CODE:PETC) Passenger travelling with a guide/assistance dog – no special assistance services required

Option 10 (CODE: OXYG):A passenger requiring in-flight therapeutic oxygen must prebook and pay for the service at least 7 days prior to travel, by contacting the Ryanair Special Assistance Line. For full details/restrictions click here.

 



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