Ryanair News

News Release

29.01.13

93% Of Ryanair Passengers Will Fly Ryanair Again

 
62% FLEW 4 (OR MORE) TIMES LAST YEAR
 
95% THINK RYANAIR PROVIDES EXCELLENT VALUE FOR MONEY
 
Ryanair, Europe’s only ultra low-cost airline, today (29 Jan) published results of a customer service survey of 10,000 passengers taken across the 28 European countries it operates to/from, which revealed that 93% of passengers will fly Ryanair again and that 62% flew on its low fares at least 4 times in the last 12 months. 
 
Ryanair’s survey, completed by over 10,000 passengers, found that 95% of passengers said Ryanair offered excellent value for money, with 93% enjoying an on-time flight, 87% expressing their overall satisfaction and 84% confirming they would recommend Ryanair to a friend.
 
Ryanair’s Stephen McNamara said:
 
“Ryanair will carry over 80m passengers this year by delivering the lowest fares and the best customer service comprising the most on-time flights, the least mishandled bags and the fewest cancellations, as well as the low fares and no fuel surcharges.
 
Ryanair will continue to deliver the lowest fares on Europe’s largest flight network, with a commitment to continuing to deliver the best customer service, which has resulted in 93% passengers confirming they will fly with Ryanair again.”

 


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