Ryanair News

 
News Release
09.07.09

Customer Service Statistics May

 

RYANAIR NO 1 Customer Service StatISTICs MAY 2009

RECORD 93% OF FLIGHTS ARRIVE ON TIME

 
Ryanair, the World’s favorite airline, today (9th July 09) released its customer service statistics for May. Ryanair has a policy of publishing its customer service statistics each month. These confirm that Ryanair delivers Europe’s No 1 customer service to airline passengers. 
 
During the month of May 2009:
  • 93% of over 40,000 Ryanair flights arrived on time.
  • Less than 1 (0.93) complaint per 1,000 passengers was received.
  • Less than 1 (0.36) mislaid bag claim per 1,000 passengers was received.
 
CUSTOMER SERVICE STATISTICS MAY 2009
2008
2009
On-time flights
87%
93%
Complaints per 1,000 pax
0.50
 0.93
Baggage complaints per 1,000 pax
0.49
0.36
Complaints answered with 7 days
99%
99%
 
·        Ryanair is the No.1 on-time airline (beating Easyjet every week since 2003);
·        Easyjet hasn’t published its on-time statistics since 27 April ‘09 – late again?;
·        Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·        Ryanair operates Europe’s youngest, greenest, cleanest fleet.  

 
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