Ryanair News

 
News Release
08.10.08

Customer Service Stats for August

 

RYANAIR BEATS EASYJET ON PUNCTUALITY EVERY WEEK SINCE ‘03

Ryanair, Europe’s No.1 lowest fares airline, today (8th Oct) released its customer service statistics for August.  Ryanair is committed to publishing customer service statistics and these confirm that Ryanair delivers Europe’s best customer service.

 

·        87% of Ryanair’s 33,000 August flights arrived on time.

·        Less than 1 (0.67) complaint per 1,000 passengers.

·        Less than 1 (0.60) mislaid bag per 1,000 passengers.

 

CUSTOMER SERVICE STATISTICS AUGUST
2007
2008
On-time flights
87%
87%
Complaints per 1,000 pax
0.80
0.67
Baggage complaints per 1,000 pax
1.78
0.60
Complaints answered within 7 days
99%
99%

 

·        Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005, 2006, 2007 and so far in 2008.

·        Ryanair is Europe’s only airline to guarantee both the lowest fares and ‘no fuel surcharges ever’.

 ·        Ryanair is also Europe’s most environmentally efficient airline, operating Europe’s youngest, most fuel efficient fleet.  

 
 
 

 
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