Ryanair News

 
News Release
30.03.09

Customer Service Stats for February

 
Ryanair, Europe’s largest low fares airline, today (30 Mar) released its customer service statistics for February. Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe’s best customer service.
 
*       87% of Ryanair’s 28,000+ flights during February arrived on time.
*       Less than 2 (1.39) complaint per 1,000 passengers.
*       Less than 1 (0.35) mislaid bag per 1,000 passengers.
 
CUSTOMER SERVICE STATISTICS FEBRUARY
2008
2009
On-time flights
78%
87%
Complaints per 1,000 pax
0.44
1.39
Baggage complaints per 1,000 pax
0.48
0.35
Complaints answered with 7 days
99%
99%
 
 
·        Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005, 2006, 2007, 2008 and to date in 2009.
·        Ryanair is Europe’s only airline to guarantee both the lowest fares and ‘no fuel surcharges ever.’
·        Ryanair is also Europe’s most environmentally efficient airline, operating Europe’s youngest, most fuel efficient fleet. 

 
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