Ryanair News

 
News Release
16.04.08

Ryanair's Customer Service Statistics for March

 
Ryanair, Europe’s largest low fares airline, today (16th April) released its customer service statistics for March.  Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe’s best customer service.
  • 88% of Ryanair’s 30,000 flights in March arrived on time.
  • Less than 1 (0.30) complaint per 1,000 passengers.
  • Less than 1 (0.45) mislaid bag per 1,000 passengers.
 
CUSTOMER SERVICE STATISTICS MARCH
2007
2008
On-time flights
91%
88%
Complaints per 1 000 pax
0.58
0.30
Baggage complaints per 1 000 pax
0.70
0.45
Complaints answered with 7 days
99%
99%
 
 
  • Ryanair is the No.1 on-time airline beating Easyjet’s punctuality every week in 2003, 2004, 2005, 2006, 2007 and so far in 2008.
  • Ryanair is Europe’s only airline to guarantee the lowest fares and ‘no fuel surcharges ever.’
  • Ryanair is Europe’s greenest, cleanest airline, operating Europe’s youngest, most fuel efficient fleet.  

 
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