Ryanair News

 
News Release
01.05.09

Customer Service Stats for March

 
 
Ryanair, Europe’s largest low fares airline, today (1 May) released its customer service statistics for March. Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe’s best customer service.
  • 93% of Ryanair’s 32,000+ flights during March arrived on time.
  • Ryanair received less than 2 (1.49) complaints per 1,000 passengers.
  • Ryanair received less than 1 (0.30) mislaid bag claim per 1,000 passengers.
 
CUSTOMER SERVICE STATISTICS MARCH
2008
2009
On-time flights
88%
93%
Complaints per 1,000 pax
0.30
 1.49*
Baggage complaints per 1,000 pax
0.45
0.30
Complaints answered with 7 days
99%
99%
 
 
·        Ryanair is the No.1 on-time airline beating Easyjet every week since 2003.
·        Ryanair is Europe’s only airline to guarantee both the lowest fares and ‘no fuel surcharges ever.’
·        Ryanair is also Europe’s most environmentally efficient airline, operating Europe’s youngest, most fuel efficient fleet.  
* Increase due to snow related cancellations in UK, Ireland and throughout Europe in Jan and Feb.

 
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