Ryanair News


News Release
19.11.07

RYANAIR'S CUSTOMER SERVICE STATISTICS FOR OCTOBER

Ryanair, Europe’s No.1 low fares airline, today (19th Nov) released its customer service statistics for October. Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe’s best customer service.

  • 90% of all Ryanair’s 25,000 plus flights during October arrived on time.
  • Less than 1 (0.56) complaint per 1000 passengers.
  • Less than 1 (0.54) mislaid bag per 1000 passengers.

CUSTOMER SERVICE STATISTICS OCTOBER

2006

2007

On-time flights

83%

90%

Complaints per 1 000 pax

0.61

0.56

Baggage complaints per 1 000 pax

0.73

0.54

Complaints answered with 7 days

99%

99%
  • Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005, 2006 and every week so far in 2007.

 

 

 
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