Ryanair News

 
News Release
20.11.08

Customer Service Stats for October

 
 
Ryanair, Europe’s largest low fares airline, today (20th Nov) released its customer service statistics for October. Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe’s best customer service.
 
-       91% of Ryanair’s 30,000+ flights during October arrived on time.
-       Less than 1 (0.60) complaint per 1,000 passengers.
-       Less than 1 (0.23) mislaid bag per 1,000 passengers.
 
CUSTOMER SERVICE STATISTICS OCTOBER
2007
2008
On-time flights
90%
91%
Complaints per 1,000 pax
.56
.60
Baggage complaints per 1,000 pax
 .54
.37
Complaints answered with 7 days
99%
99%
 
 
·        Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005, 2006, 2007 and so far in 2008.
·        Ryanair is Europe’s only airline to guarantee both the lowest fares and ‘no fuel surcharges ever.’
·        Ryanair is also Europe’s most environmentally efficient airline, operating Europe’s youngest, most fuel efficient fleet.  
 
 

 
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