Ryanair News

 
News Release
22.10.08

Customer Service Stats for September

 
 
Ryanair, Europe’s largest low fares airline, today (22 Oct) released its customer service statistics for September 2008. Ryanair is committed to publishing customer service statistics each month and these confirm that Ryanair delivers Europe’s best customer service.
 
       88% of Ryanair’s 33,000 flights during September arrived on time.
       Less than 1 (0.63) complaint per 1,000 passengers.
       Less than 1 (0.26) mislaid bag per 1,000 passengers.
 
September Statistics:
CUSTOMER SERVICE STATISTICS JANUARY
2007
2008
On-time flights
89%
88%
Complaints per 1 000 pax
0.53
0.63
Baggage complaints per 1 000 pax
 1.00
0.49
Complaints answered with 7 days
99%
99%
 
 
·        Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005, 2006, 2007 and so far in 2008.
·        Ryanair is Europe’s only airline to guarantee both the lowest fares and ‘no fuel surcharges ever.’
·        Ryanair is also Europe’s most environmentally efficient airline, operating Europe’s youngest, most fuel efficient fleet.  
 
 

 
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