Ryanair News

 
News Release
20.11.09

Customer Service Stats October 2009

 
Ryanair, the World’s favorite airline, today (19th Nov) released its customer service statistics for October. Ryanair has a policy of publishing its customer service statistics each month. These confirm that Ryanair delivers Europe’s No 1 customer service to airline passengers. 
 
During the month of October 2009:
  • 88% of over 37,000 Ryanair flights arrived on time.
  • Less than 1 (0.62) complaint per 1,000 passengers received.
  • Less than 1 (0.29) mislaid bag claim per 1,000 passengers was received.
 
CUSTOMER SERVICE STATISTICS OCTOBER 2009
2008
2009
On-time flights
86%
92%
Complaints per 1,000 pax
0.60
 0.62
Baggage complaints per 1,000 pax
0.37
0.29
Complaints answered with 7 days
99%
99%
 
·        Ryanair is the No.1 on-time airline (beating Easyjet every week since 2003);
·        Easyjet hasn’t published its on-time statistics since 27 April ‘09 – late again?;
·        Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·        Ryanair operates Europe’s youngest, greenest, cleanest fleet.  
 

 
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