Ryanair News

 
News Release
30.06.09

Official Report Confirms Ryanair's Customer Care is better than BA's

 
 
 
Ryanair, Europe’s largest low fares airline, today (30 June) welcomed the publication of punctuality, flight cancelation and baggage performance statistics by the Association of European Airlines (AEA), for November ‘08 – March ‘09,which confirmed that Ryanair is Europe’s number one airline for customer service with the best on time performance, the fewest cancelations and the least lost bags.
 
Ryanair confirmed that over 90% of its fights were on-time, 99.6% were completed and less than one bag (0.67) per 1,000 passengers was misplaced by Ryanair between November and March while AEA statistics confirmed that 17% of British Airways’ flights were delayed, 97.9% were completed and BA lost sixteen bags per 1,000 passengers, more than 20 times the number of bags lost by Ryanair.
 
Ryanair celebrated the official confirmation of its better customer service, and its guaranteed lowest fares, by releasing 1 million €5 seats for travel across its European network in late August, September and October which are available for booking until midnight Thursday 2nd July on www.ryanair.com.
 
Ryanair’s Stephen McNamara said:
 
“AEA’s figures prove yet again that nobody beats Ryanair on customer service delivery while Ryanair continues to guarantee the lowest fares and no fuel surcharges ever. 
 
“BA charges passengers high fares but delivers a dismal on-time performance and a ridiculously high rate of lost baggage. Ryanair delivers the customer services passengers really value which is why 67 million passengers will travel with Ryanair this year and why Ryanair is the only major European airline which continues to grow during this recession”.
 
                 
No. 1 for Customer Service
Airline
% on Time
Bags missing / 1,000 pax
% Completions
Ryanair
92
0.67
99.6
Lufthansa
85
10.9
98.4
British Airways
83
15.6
97.9
bmi
87
17.0
98.5
Iberia
70
19.2
97.2
Air France
83
18.9
96.9
 
 

 
Ryanair footer