Ryanair News

 
News Release
16.11.09

Ryanair No 1 Customer Service Statistics - September 2009

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Ryanair, the World’s favorite airline, today (16th Nov) released its customer service statistics for September. Ryanair has a policy of publishing its customer service statistics each month. These confirm that Ryanair delivers Europe’s No 1 customer service to airline passengers. 
 
During the month of September 2009:
  • 89% of over 38,000 Ryanair flights arrived on time.
  • Less than 1 (0.79) complaint per 1,000 passengers received.
  • Less than 1 (0.37) mislaid bag claim per 1,000 passengers was received.
 
CUSTOMER SERVICE STATISTICS SEPTEMBER 2009
2008
2009
On-time flights
89%
93%
Complaints per 1,000 pax
0.63
 0.79
Baggage complaints per 1,000 pax
0.49
0.37
Complaints answered with 7 days
99%
99%
 
·        Ryanair is the No.1 on-time airline (beating Easyjet every week since 2003);
·        Easyjet hasn’t published its on-time statistics since 27 April ‘09 – late again?;
·        Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·        Ryanair operates Europe’s youngest, greenest, cleanest fleet.  
 

 
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