Ryanair News

News Release

28.09.11

Ryanair No 1 Customer Service Stats - August 2011

 
Ryanair, the world’s favourite airline, today (28th Sep) published its August 2011 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.
 
During August 2011:
 
  • 91% of Ryanair’s over 48,000 flights arrived on time, up 5% over last August.
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 bag complaint per 1,000 passengers was received.
 
CUSTOMER SERVICE STATS AUGUST
2010
2011
On-time flights
86%
91%
Complaints per 1,000 pax
0.98
0.57
Baggage complaints per 1,000 pax
0.68
0.60
Complaints answered within 7 days
99%
99%

 

·       Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

·       Ryanair operates Europe’s youngest, greenest, cleanest fleet;

·       Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

 

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges our No 1 customer service delivery continues to encourage passengers to switch from high fares, fuel surcharging, strike-ridden flag carriers such as Air France, BA and Lufthansa.
 
Once they have switched to Ryanair’s prices they keep coming back for our on time flights, fewest lost bags and great customer service.”
                                                           
 
 

 


Ryanair footer