Ryanair News

 
News Release
23.09.10

Ryanair No 1Customer Service Stats - August 2010

 
 
Ryanair, the world’s favourite airline, today (23rd Sep) published its monthly customer service statistics for August. These statistics confirm that Ryanair delivers Europe’s No 1 airline customer service to its passengers.
 
During the month of August 2010:
 
  • 86% of over 46,000 Ryanair flights arrived on time.
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 mislaid bag claim per 3,000 passengers was received.
 
CUSTOMER SERVICE STATS AUGUST
2009
2010
On-time flights
92%
86%
Complaints per 1,000 pax
0.78
0.98
Baggage complaints per 1,000 pax
0.63
0.33
Complaints answered within 7 days
99%
99%
·       Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·       Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·       Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
·       Easyjet hasn’t published on-time stats since 27 April 2009 – cancelled again?
 
 
                                                                                   
 

 

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