Ryanair News

News Release

18.03.11

Ryanair No 1Customer Service Stats - February 2011

 
Ryanair, the world’s favourite airline, today (18th Mar) published its February 2011 customer service statistics. These statistics confirm that Ryanair remains Europe’s No1 customer service airline.
 
During February 2011:
 
  • 92% of Ryanair’s over 30,000 flights arrived on time.
  • Less than 2 complaints per 1,000 passengers were received.
  • Less than 1 mislaid bag claim per 5,000 passengers was received.
 
CUSTOMER SERVICE STATS FEBRUARY
2010
2011
On-time flights
83%
92%
Complaints per 1,000 pax
1.18
1.88
Baggage complaints per 1,000 pax
0.23
0.16
Complaints answered within 7 days
99%
99%
·         Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·         Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·         Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
·         Easyjet hasn’t published on-time stats since 27 April 2009 – cancelled again?
 

 


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