Ryanair News

 
News Release
22.09.09

Ryanair No1 Customer Service Statistics - July 2009

 
Ryanair, the World’s favorite airline, today (22 Sep) released its customer service statistics for July. Ryanair has a policy of publishing its customer service statistics each month. These confirm that Ryanair delivers Europe’s No 1 customer service to airline passengers. 
 
During the month of July 2009:
  • 85% of over 40,000 Ryanair flights arrived on time.
  • Less than 1 (0.67) complaint per 1,000 passengers received.
  • Less than 1 (0.70) mislaid bag claim per 1,000 passengers was received.
 
CUSTOMER SERVICE STATISTICS JULY 2009
2008
2009
On-time flights
83%
85%
Complaints per 1,000 pax
0.44
 0.67
Baggage complaints per 1,000 pax
0.59
0.70
Complaints answered with 7 days
99%
99%
 
·        Ryanair is the No.1 on-time airline (beating Easyjet every week since 2003);
·        Easyjet hasn’t published its on-time statistics since 27 April ‘09 – late again?;
·        Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·        Ryanair operates Europe’s youngest, greenest, cleanest fleet.  
 

 
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