Ryanair News

 
News Release
12.04.10

Ryanair to Seek Journalist’s ‘Flat and Contents’

AFTER SHE WAGERED THEM AGAINST RYANAIR’S INDUSTRY LEADING CUSTOMER SERVICE
 
Ryanair, the world’s favourite airline, today (12th Apr 10) confirmed that it is seeking possession of The Telegraph journalist Bryony Gordon’s ‘flat and contents’ after she wagered them (in an article dated 7th Apr), against anyone who could show that Ryanair passengers enjoyed their flights. In her article Bryony said, ‘you never hear anybody casually mention that they have just flown with Ryanair, and that they really enjoyed it. I am willing to bet my flat and its contents that nobody has ever said the words “Ryanair”, “marvellous” and “service” in the same sentence’. 
 
Ryanair receives thousands of letters each year from satisfied customers and publishes a small selection of these satisfaction letters on its website at http://www.ryanair.com/ie/about/customer-feedback . Ryanair has provided Bryony with the details of these web-pages and is now seeking the keys to her ‘flat’.
 
Ryanair has become the world’s favourite airline (carrying 73m passengers annually) thanks to its guaranteed lowest fares, no fuel surcharges and industry leading customer service which comprises the best on-time flight record, the least lost bags and fewest cancelations of any major European airline. This is why Ryanair is now the world’s favourite airline, carrying more passengers (73million) than any other international carrier.
 
Ryanair’s Stephen McNamara said,
 
“Ryanair is now seeking possession of the ‘flat and contents’ of Telegraph journalist Bryony Gordon since her claims that Ryanair passengers have never complimented our industry leading service are clearly false. Unfortunately for Bryony she overlooked the fact that Ryanair is the world’s favourite airline and provides the best on-time, baggage and flight completion performance of any major European airline, while also offering Europe’s guaranteed lowest fares.
 
“Ryanair will grow to 73 million passengers this year thanks to our industry leading customer service and we look forward to receiving the keys to Bryony’s ‘flat and contents’ in due course”.
 
 
To read the article where Bryony wagered (and lost) her ‘flat’ see –
 

 

Ryanair footer