PASSENGERS 23 TIMES MORE LIKELY TO HAVE THEIR BAGGAGE MISHANDLED WITH OTHER AIRLINES
RYANAIR CALLS ON HIGH-COST FLAG CARRIERS TO PUBLISH THEIR STATS
Ryanair, Europe’s only ultra-low cost carrier (ULCC), today (16 Apr) welcomed SITA’S independent report which again confirmed Ryanair mishandles far fewer bags than any other airline. The 2012 SITA World Tracer statistics, which are used by 450 airlines across the world, showed a worldwide average of 8.83 mishandled bags per 1,000 passengers, while in Europe, the average figure was even higher at 9.4 mishandled bags.
However, Ryanair mishandles less than 0.38 bags per 1,000 passengers and has called on high-cost flag-carrier airlines, such as Air France, British Airways and Lufthansa to stop hiding behind the SITA averages and publish their service stats.
Ryanair’s Robin Kiely said:
“Ryanair continues to provide Europe’s best customer service as our unbeatable combination of the ultra-lowest fares, most on-time flights, fewest cancellations and least mishandled bags ensure that passengers keep switching to Ryanair and it’s easy to see why we’ll carry 80m passengers this year.
The publication of the 2012 SITA World Tracer statistics prove that Ryanair is the industry leader when it comes to ensuring our passengers’ bags arrive with them, with less than 0.38 mishandled bags per 1,000 passengers. That’s compared to a worldwide industry average of 8.83 bags per 1,000 passengers and a European average of 9.4 bags per 1,000 passengers.
Ryanair calls on Europe’s high-cost flag carriers such as Air France, BA and Lufthansa continue to stop hiding behind the SITA average and publish their statistics, which are so bad, they refuse to disclose them. When it comes to being No1 for customer service, Ryanair has it in the bag.”