Ryanair have a dedicated Volcanic Ash Disruption team to handle refund and claims from those passengers whose flight was cancelled as a result of recent closures of European air space.
Many passengers were affected by this unprecedented event and we are receiving higher than usual volumes of correspondence. We are currently processing refunds within 28 days of receipt and we hope that all claims will be processed within 8 weeks of receipt. Please do not resubmit your correspondence as this may lead to a further delay in response.
The following information should assist passengers who wish to apply for either a refund or an expense claim form as a result of their flight cancellation due to the volcanic ash disruption. Please read this information carefully to ensure that you apply for the correct form of reimbursement as invalid claims will not be responded to.
What I am entitled to under EU Regulation 261?
If your flight is cancelled the EU261 Regulation provides that you are entitled to choose between either of the following:
(a) Full Refund – The airline will provide a full refund on your unused airfare. (If you chose to make alternative transport arrangements i.e. car hire, trains, ferries etc. these costs are not covered under EU261 and therefore no claims should be submitted), or
(b) *re-routing, on the next available flight to your final destination, or
(c) re-routing, on a future flight, to your final destination at a later date at your convenience.
*If, you select option (b) - the EU261 Regulation requires an airline to provide:
(i) meals and refreshments in reasonable relation to the waiting time;
(ii) two telephone calls, telex or fax messages or e-mails;
(iii) reasonable hotel accommodation in cases of a stay of one or more nights;
(iv) reasonable transport between the airport and place of accommodation (hotel or other).
If you chose option (a) – click here to apply for a refund
If you chose option (b) – click here for expenses claim form