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Contacting Customer Service |
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Before You Fly If you have a query firstly please refer to our Travel Questions on our website - click below link http://www.ryanair.com/en/questions/or alternatively contact your nearest reservation centre click here After You Have Flown Please note: that due to the severe weather disruptions across Europe during Christmas 09/January 10 we are currently answering all correspondence within 14 working days (our normal response time is within 7 working days). If you have submitted a complaint, refund or expense claim to Ryanair within the last 14 days you will receive a response shortly. Please do not resubmit your correspondence as this may lead to a further delay in response. Ryanair thank you for your co-operation. If you have flown with Ryanair and wish to complain about your experience, then write to us including the following information: RESERVATION NUMBER (e.g. ABC123) - We cannot process complaints without this Please mark for the attention of one of the following departments For Complaints For EU261 Cancellation and Delay Complaints For Refunds - Cancelled Flights Baggage Claims - Damage/Mishandled/Lost Click here to submit your baggage claim online. Please retain all receipts as you will be required to forward receipts once your online claim has been accepted. Complaints/Claims will only be accepted by mail or fax and preferably written in the English language. Passengers are advised to submit copies only, as original documentation will not be retained or returned. We will respond to you, as outlined in our Customer Charter and to the email address provided at the time of reservation. |
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