General Terms & Conditions of Carriage
3.1 GENERAL PROVISIONS
3.1.1 We will provide carriage only to the Passenger(s) named on the relevant Confirmation/Itinerary. We will require you to prove your identity and otherwise comply with our Regulations concerning documentation.
3.1.2 Flight bookings made through one of our reservations centres are subject to a Call Centre Booking Fee and is payable on a per person/ per one-way flight basis at the level set out in our Table of Fees. Except as provided for in Article 10.2 or 10.3 below, this fee is non-refundable.
3.1.3 An infant fee is charged in respect of all infants under 24 months old who are not permitted for safety reasons to occupy a seat. Infants must be under 24 months old at the time of both outbound and return flights. This fee is payable on a per person/ per one-way flight basis at the level set out in our Table of Fees. Except as provided for in Article 10.2 or 10.3 below, this fee is non-refundable.
3.1.4 A reservation made for a flight operated by us is not transferable unless, in accordance with our regulations, you have arranged with us to change one or more names on the Confirmation/Itinerary and paid the applicable name change fee(s). (click here for Regulations concerning Flight and Name Changes).
3.1.5 A reservation made for a flight operated by us is valid only for the flight(s), date(s) and route specified on the Confirmation/Itinerary and cannot be used with any other carrier. However, flights may be changed in accordance with our regulations subject to payment of the applicable flight change fee(s) plus any difference in price between the total amount originally paid and the total amount due for the new booking that may be available at the time. (click here for Regulations concerning Flight and Name Changes)..
3.2 OUR NAME AND ADDRESS
Our name may be abbreviated to our Airline Designator Code, or otherwise as shown on the Confirmation/Itinerary. Our address is Corporate Head Office, Airside Business Park, Swords, Co. Dublin, Ireland.
3.3.1 Contact will be made with Passengers via the e-mail address, and occasionally by text message to the mobile number, as provided at the time of making the reservation in respect of schedule change(s), flight cancellation or general correspondence. Evidence of dispatch of the text message/e-mail will be deemed to be evidence of receipt.
3.3.2 If you have not provided us with a valid e-mail address, you should re-check your outward/return flight timings via the "Manage My Booking" facility on http://www.ryanair.com/ or with one of our call centres between 24 and 72 hours prior to scheduled time of departure.
3.3.3 Any complaints or claims will be accepted by mail, fax or by using the applicable online claim forms found on http://www.ryanair.com/en/questions/contacting-customer-service. Unless otherwise specifically requested, you are advised to submit copies of any documents only, as documents will not be retained or returned.
3.4 PERSONAL DATA
You recognise that personal data has been given to us for the purposes of: making a reservation, obtaining ancillary services such as hotel reservations and car rental, developing and providing services such as special facilities for persons with reduced mobility, facilitating immigration and entry procedures and making available such data to government agencies, in connection with your travel. For these purposes you authorise us to retain and use such data and to transmit it to our own offices, government agencies or the providers of the above mentioned services. Your personal data will not be used for marketing activities without your prior permission.