Over the past 30 years Ryanair has grown from carrying 5,000 customers annually to over 100 million this year by offering lower fares, great service and choice to Europe’s air travellers. No other airline can match our low fares, our on-time arrivals, our tiny rate of cancellations or mishandled bags, or our new fleet of over 320 aircraft.
But we want to keep improving our services, which is where you can help me. Please send me your suggestions as to how Ryanair can further improve our industry leading customer service.
All suggestions will be gratefully acknowledged by me. I'm looking forward to hearing from you.
Michael O’ Leary