General Terms & Conditions of Carriage
13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
13.2 TRAVEL DOCUMENTS
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these and such other requirements as are set out in our Regulations, or your travel documents do not appear to be in order. (click here for Regulations concerning Travel Documentation).
13.3 REFUSAL OF ENTRY
If you are refused entry into any country due to immigration inadmissibility, you will be required to pay any fines levied against us by the Government or immigration authority concerned, plus the cost of transporting you from that country back to your point of origin or elsewhere. We will not refund any flight you are unable to use as a result of your refused entry. Any costs incurred by us on your behalf will be levied via deduction from the credit/debit card used to make the booking.
13.4 PASSENGER RESPONSIBLE FOR FINES, DETENTION COSTS, ETC.
If we are required to pay or deposit any fine or penalty or incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned, you shall reimburse us on demand, any amount paid or expenditure incurred. We may apply towards such payment or expenditure the value of any unused flights, or any of your funds in our possession e.g. gift vouchers, credit vouchers, etc. Any costs incurred by us on your behalf will be levied via deduction from the credit/debit card used to make the booking.
13.5 CUSTOMS INSPECTION
If required, you shall attend inspection of your Baggage, by customs or other governmental or airport authorities. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
13.6 SECURITY INSPECTION
You shall submit to any security checks by duly authorised representatives of governments or airport authorities or by us.
13.7.1 Payments must be authorised by the cardholder named in the booking. We withhold the right to cancel your booking without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity. Such suspicion may be based on the following activities:
13.7.2 You cannot provide, when questioned, contact information for the cardholder so that we may carry out security checks;
13.7.3 The cardholder did not authorise the payment and claims that the booking is fraudulent;
13.7.4 There has been previous fraudulent activity/chargebacks by you or the cardholder;
13.7.5 Information given while booking is erroneous/inadequate/inconsistent/linked to fraudulent behaviour;
13.7.6 There have been multiple payment attempts with inconsistent data entered.