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Newskies Team Leader

Location: Dublin, DHL

Reports to: Deputy Head of Customer Service

Ryanair is Europe's only ultra-low cost airline, operating more than 1,500 flights per day (over 500,000 per year) from 57 bases and 1,500 low fare routes across 28 countries, connecting 178 destinations and operating a fleet of 305 new Boeing 737-800 aircraft. Regulated by the Irish Aviation Authority, Ryanair currently has a team of more than 8,500 people, will carry over 79 million passengers in the current fiscal year (ending 31 Mar 2013) and has an unblemished 28-year safety record.

Duties Include:

  • Managing Newskies Helpdesk Team
  • Monitoring and coaching staff to improve performance and effectiveness
  • Project managing on numerous projects with third party companies and Ryanair's current partners
  • Assist with project management on all system upgrades
  • Reporting all issues, defects, systems "bugs" to our software host - Navitaire. Analysing any issues, providing information to the Navitaire Support Desk and monitoring progress and amendments
  • Dealing with our Newskies/Ryanair Account Manager on a daily/weekly basis to obtain updates on system issues/enhancements and to ensure installation of any fixes/requests are implemented in a timely and cost effective manner
  • Managing internal systems user access
  • Updating system with details of new routes, new airports, new locations
  • Reviewing and confirming 3rd party invoices
  • Assist our scheduling department when processing and implementing our winter and summer schedules
  • Processing all schedule changes and ad-hoc changes through schedule change automated notification system
  • Assisting all call centres with any queries or system issues
  • Updating all Ryanair's policy and procedures for Newskies Helpdesk
  • Compiling reports on a weekly basis
  • Constantly looking at how to improve all Ryanair booking applications, providing ideas and implementing these ideas

Experience and Qualifications:

  • Team management experience
  • Show a natural ability in problem solving
  • Proactive approach to dealing with errors/complaints
  • Possess a high level of interpersonal and written skills
  • Be a good listener and questioner
  • Personality traits: enthusiasm, flexibility, patience and excellent communication skills
  • Some airline experience would be preferable

Closing Date: 06/06/2012

Please email full curriculum vitae with cover letter (quoting reference number FRNSTL01) to Training at recruitment@ryanair.com

Please note only applications for the position of Newskies Team Leader will be accepted through the above email address, applications for other positions, general enquiries or requests will not be processed.


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