Customer Feedback

Some of our passengers have taken the time to let us know that we’ve done well, or that a member of the Ryanair team has helped make their journey that bit better. We’ve committed to improving your journey with us from the moment you search for cheap flights to the moment you arrive at your destination, so we really appreciate the positive feedback. Thank you, and keep it coming.


Dear Mr O’Leary

I am a customer of your airline. I often travel with you and I am fine. I have nothing to complain about with you.

Thanks to Ryanair I have discovered wonderful places in Europe and would like to see many more.

I greet you and thank you,

Sincerely

G.S Italy



Dear Sir

Having been loyal customers of Ryanair for some 10 years, my husband and I have come to appreciate the straightforward nature of the flights and the efficient timekeeping of arrivals / departures. We were particularly impressed when, during a snowy Christmas some years ago, our train bookings to Paris were cancelled yet a Ryanair flight got us to our destination in France. I wrote at the time to thank Ryanair for its efficiency.

We would like you to know how kind and helpful the staff at Rodez airport always are. The facilities there have been considerably improved over the past few years and it is a pleasure to fly in and out of this airport.

Yours faithfully

J.D UK 06th March 2014.



One of our Italian staff in Dublin got a call today to say his 6 month old baby had been rushed to hospital and he needed to get home. The 16.25 flight today was the best option. Our appointed travel agent was unable to help as they said it was within the 6 hour window of the flight that it could not be pre-booked. They gave me a Ryanair number that was no longer in service anymore. Extremely frustrated and worried I got onto the website, retrieved your customer service number and spoke with a lady called Fruzzsi who immediately put Mr.Russo on the flight, took payment of the company credit card and used my details as confirmation. She was efficient, caring and thorough, I received excellent service and compassion. Thank you Fruzzsi and thank you Ryanair.

AM.C Ireland 05th March 2014.



I did not add baggage when making my booking and the young lady I spoke to at customer service was extremely helpful and polite and she added our baggage for us. Her name was Diane. Many thanks Diane.

P.M 04th March 2014.



I would like to feedback about the excellent customer service we were provided by Susan during our check in on the 21st February 2014. We were running late and feeling stressed and she did an excellent job of sorting out our problems and making the experience far more pleasant. Thank you Susan.

03rd March 2014.



Dear Sir / Madam,

We recently were to travel to Tenerife but due to an illness on the part of my daughter we had to cancel our flight at very short notice.

On contacting your customer services we were able to arrange a flight going out on the 12th March at a little extra. We would just like to thank your representative for this kind understanding and his helpfulness in what was a stressful time.

Yours Sincerely

T.S and family Dublin 03rd March 2014.



On flight yesterday from London Stansted to Biarritz, 13.05 I would like to compliment Michelle, I think the title is no 1, who is in charge of cabin crew. There was a difficult passenger who was vulnerable due to probably learning disability and who was hungry but had no money. she was somewhat agitated in the line waiting to board and was escorted to the gate. The cabin crew organised for her to have some food despite this. She was then calm throughout the flight. They were clearly alert to her presentation. I thought it was done very professionally with humanity and respect.

J.R UK 02nd March 2014.



Please Commend Flight Attendant Louis

I flew from Paris to Tangier this morning on Ryanair flight FR7774. I am approx 6'4" tall and weigh about 350lbs. In the past, I liked Ryan air because we could choose our own seats. I would choose a window seat where the window lined up with my shoulder, thus providing me with a few extra inches for my wide shoulders.

The row to which my wife and I were randomly assigned happened to have a structural support directly in line with my shoulder. This meant I'd have to sit crooked all flight. I was in a tremendous amount of pain simply waiting for the other passengers to board prior to take off.

Louis noticed my predicament and, without being asked to do anything, took it upon himself to help. He politely asked the passenger in the aisle seat if he'd be willing to move. Because of this I was able to enjoy the flight and sit comfortably. Please commend Louis, he is deserving of the highest Ryan Air honours. His actions ensured my wife and I will remain loyal Ryan Air customers.

02nd March 2014.



Dear Sir/Madam

I would like to take this opportunity to convey my gratitude and appreciation to a Ryanair flight attendant named Meghan who was attending my flight to Zaragoza FR 2364 on the 21st October 2013.

Unfortunately I became ill and unwell on this flight which rendered me weak and feeling extremely vulnerable. Meghan came to my rescue and if it wasn’t for her care I dread to think how the situation would have turned out. She was very caring and helpful and is in My opinion a wonderful advocate for representation of Ryanair.

Thank you to her from me.

I will be travelling again soon as my son lives in Zaragosa.

I do hope that I meet her again but in very different circumstances.

Yours sincerely

G.D



Thank you to Sara

On a flight 13/2 from Marseille fr6535 departing at 21.55 for the first time in my life I suffered claustrophobia when allocated a window seat. I was so ill I asked an attendant, Sara, if I could exchange for any isle seat. She saw my distress and within moments had transferred me to a spacious seat near the front of the plane, where I recovered. Throughout the flight she checked if I was ok, which I was and also rather embarrassed for this to have happened. Her kindness, consideration and professionalism was quite outstanding. If possible I would like my gratitude and appreciation passed on to her. I have always had good service on-board Ryanair flights, but this was exceptionally kind & considerate... my thanks to Sara....

26th February 2014.



I would like to thank Balazs for sorting out the complication around my booking so well. He dealt with the issue really quickly and professionally. He was polite and reassuring. I want his line manager to know how helpful and efficient he was. Thanks.

26th February 2014



I had a potential problem after my booking that was of my own making. Gabbby in customer service took care of it, and quickly too. The problem was resolved and information communicated in less than 24 hours. She is a credit to your team. Many thanks!

25th February 2014



Hi,

I travelled back to Spain on Sunday (23rd Feb). On boarding the plane, I was met half way down the aisle by one of your stewardesses. (her badge said 'Emma') she was great, she helped people with their bags, she calmly directed us to our seats. Her calm, helpful manner continued throughout the flight. Now, was her professionalism from her training or was she just great at her job, who knows. So, please Ryanair, could you either train or employ more 'good ens' like Emma.

25th February 2014.



On my flight from London to Dublin on 21st Feb I would like to compliment the Air Hostess, I didn't catch her name, she was tall, thin and had a foreign accent, she did the announcements at the top of the plane. She was so kind and helpful, it just made my flight so nice as I was in a pretty anxious state, she just seemed to understand and was extremely patient and helpful. I would definitely fly with her anytime, and thank you for having her on your team.

G. K

24th February 2014.



My husband and I travelled on your Malta to Birmingham flight on Monday 17 Feb 2014. We should like to compliment the cabin crew for their excellent work during the flight. We should especially like to commend a young lady named ERICA for her professional and friendly manner. By coincidence we travelled into Birmingham from the airport on the same bus and had a most pleasant and companionable conversation. It emerged that she is from our favourite part of Italy and we exchanged many reminisces of the area. She did mention that she would like to transfer to Pisa airport to be closer to her family. She is such a good ambassador for Ryanair, we would hope that Mr O'Leary could see it in his heart to be her fairy godfather and grant her wish.

L.P UK 22nd February 2014.



Thank you for looking after me as a person with a wheelchair

I cannot walk at all and need crew assistance to my seat. I am a full time wheelchair user. In both directions I was treated with dignity, respect and humour. I am very anxious flying probably because I worked as cabin crew directly 7 years, but have avoided travelled due to the possible complication.

Thank you for making what could have been a nightmare journey for me so easily

22nd February 2014.



For many years we have had the pleasure of flying Ryanair, mostly to France but also to other destinations.

Thank you for many pleasant flights.

With Regards,

Two very pleased Ryanair travellers from Norway.

G&E. C Norway



Dear Ryanair

I recently flew from Bristol to Dublin and Dublin to Bristol. I sat near the front of the plane. The cabin crew on both flights were Awesome! Great service, great teams and just wanted to say thanks.

Best Regards

D.D Bristol



Just want to say I have flown many times with Ryan Air and never had a problem .This time though the staff excelled themselves both ways so much that i asked for their names. They are. Martin, Chiara, Joao and Karolina.

So thank you very much to them for making the flight so enjoyable and I look forward again to flying with Ryan Air soon.

21st February 2014.



I would like to commend staff member Francisco for his attention to help with my baggage during my flight to Madrid on the 17th February 2014.

19th February 2014.



I travelled home from Tenerife to Prestwick on your flight on the 15th February 2014 and not sure if you do and employee of the month, however, my husband and I as well as the other passengers had the pleasure of being attended to by Iain who was absolutely outstanding. Nothing was too much trouble and all delivered with a smile and plenty rapport, even though your flight was full.

Could you please pass on our thanks to Iain who made a long boring flight most enjoyable.

Thanks again Ryanair

L.M UK 17th February 2014.



Just wanted to say what an amazing service I received today from 3 of your customer services staff, I was due to fly in the morning to Spain but my father had a heart attack today and is awaiting an operation as I type this, and phoned to see if I could change the date of the flight, you staff all serviced me with respect and helped change the flights to a different date in May for me. I can honestly say the manner I was dealt with was outstanding. Thank you for making this happen, I truly am thankful for your outstanding service, I did ask the last lady I spoke too for the names of the staff that had dealt with me today and she said that just quoting the reservation number and flight number was enough.

G.G UK 17th February 2014.



Last week I flew with your company for the first time of my life. I spend every second of my days dreaming to become an airline pilot, to fly for a living. Since sometimes I feel like I need to fly, I decided to take advantage of th very good fares offered for Ciampino to Fumicino so that I could fly for 2 hours on a B737. I had a great experience. They all answered my questions about a career in the field of aviation. Pilots were very satisfied of their jobs and grateful of their careers in Ryanair.

I had read something not very positive about Ryanair on the net. It all turned out to be false . You are a great airline company.

C.B 17th February 2014



I just wish to congratulate the following cabin crew on their outstanding service during my flight (FR4188) to Milan-Bergamo on 1st February this year; Gabriela, Rudolf, Celia and Jose. They were professional and efficient throughout the flight, especially Gabriela and Rudolf. Please pass my compliments on to them.

15th February 2014.



I wish to compliment a member of your Air Steward team on board flight FR554 from Dublin to Manchester which was due to depart at 18.00 from Dublin on 12th February 2014.

The weather conditions were pretty horrendous and not being a good flyer normally, these conditions left me feeling extremely uneasy about flying.

The steward in question I think was called Thomas. I would like to let you know he was just fantastic and put me at ease in what must be an extremely stressful situation for him to be in also.

A fellow flyer was very upset and he handled the situation with discretion and sympathy for the lady.

Please pass on my sincere thanks to him.

Regards B.R 14th February 2014.



Dear Bernadette

Many thanks for resolving my recent issue with you. I feel the manner in which you have treated myself and my wife has been exceptional.

I will ensure that I tell as many people about the resolution as I can especially as you do not get great publicity over these types of matters.

My experience from raising the issue with you to resolution as been exemplary.

D.M UK 13th February 2014



Maria

I have no way of forwarding this to your line manager so I would appreciate if you could do so.

When I recently booked a flight to travel to Dublin for a funeral you were so incredibly helpful. I really appreciate it. If you remember I booked the flight the wrong way round i.e. Dublin to Luton rather than Luton to Dublin. I have been traveling backwards and forwards for more than 20 years and have never done anything like that before. I should also have requested assistance and forgot. You saved the day. I would not have been able to do the long airport walk by myself as I am still incapacitated by knee tendon and ligament injuries.

A heartfelt thank you for making a very difficult journey so pleasant as possible.

The staff at the airports assistance and on the planes were also all very kind and helpful.

Yours gratefully

S.M UK 12th February 2014.



I would like to compliment Air Steward by the name of Edson for the amazing service he provided on the last two Ryanair flights. Both my husband and I travelled to Tour, on the last flight there in November. We were returning our four grandchildren to their parents in France. They ranged in age from 3 years to 11 years. He could not have been more helpful with the children and ourselves. It made the journey so much easier. On February 6th we were returning on flight FR1987 from Nantes to Dublin. To our surprise Edson was again on this flight. We did not have any children with us this time but he came to us and asked about them, as he had remembered us traveling with the children in November. He was so attentive to all passengers but in particular to parents and young children. He provides a very personal service which is not often seen nowadays. He is a great asset to your Team. Please commend him on the service he provides. He is a role model for his co-workers.

M.H 11th February 2014.



This evening, very late in her day, I had the pleasure of dealing with Margareta in Special Assistance Customer Care. Having explained that I needed to book a flight for a friend who was travelling to the UK because of bereavement, Margaret took enormous care in organizing the ticket and travel with the minimum fuss.

Ryan Air is lucky to have her. Hats off to whoever hired and trained her, but a especial "thanks" to Margareta herself.

07th February 2014.



Hi there

I would like to complement Diane on her great customer service - I had a duplicate payment to sort out over the phone and she was fantastic. To be honest I was so surprised as I didn't expect that from Ryanair - I use the airline quite a lot over the years - I'm loving the new Ryanair customer service!

H.B 07th February 2014.



Rebooking from Shannon-Nantes to Shannon –Poitiers, excellent service, completed within minutes by an excellent agent.

Robert was his name, and I hope still is!

Take a bow.

06th February 2014.



I was on a flight from Murcia Spain last Monday lunch time with 3 girlfriends and want to compliment your air steward Cormac. I do not have his surname. From the time we boarded the flight until we left he was very pleasant, friendly and made us laugh. Everyone complains re service and I thought I should give the time to make a compliment. Please pass on our compliments from all the ladies in row 17.

A.M Ireland 06th February 2014.



I am sure you receive many letters / emails regarding your services and staff but I would like to officially comment on one of your cabin stewards on our flight yesterday 03rd February 2014.

Myself and three friends were returning on flight GFR7095 from Murcia to Dublin and were lucky enough to be served by Cormac. He was efficient, charming and made our flight a pleasurable experience. We would like to say thank you to him from all the ladies in row 17.

Yours Faithfully

S.R UK 04th Febrary 2014.



I just wanted briefly to record my appreciation and gratitude for your very prompt and most helpful reply to my original letter needing advice regarding carriage of a personal respiratory device.

Your letter answers all my concerns fully and I am sorry if I missed the guideline you have offered in my original internet research. I trust this has not been a waste of your time. I must say in my contact with Ryanair since being provided the C Pap machine I have received nothing but exemplary customer service both from airport staff and your good self.

Thanks you!

P.J.L UK 03RD February



I would like to compliment Joanne from Murcia for her incredible people skills and the way she goes above and beyond to help Ryanair customers, she is a credit to your team. She must be an amazing asset to your company. If there is an employee 5award within your company then I would like to nominate Joanne for it.

K.C 03rd February 2014.



Dear Sir

We would like to thank you for the excellent care and service we received from your desk personnel last Sunday 26th January 2014.

We were booked on the late evening return flight to London Stansted. Unfortunately we had a family emergency and rushed to Dublin Airport at 6.30 in the morning. We didn’t have to explain our plight, only say it was an emergency and we were booked on to the next available flight.

We cannot thank you enough for the consideration we were given.

G & M. W UK 01ST February 2014.



I am writing this to thank a staff member who has helped me after I made a mistake in booking flights for 9 passengers, which could potentially have been extremely costly. The lady who helped fix my situation was amazing.

We really feel that the level of customer service has improved greatly. The staff member Andrea has by far exceeded my expectations and I would like to offer to pay for a flight to Portugal to thank her for her help. Also for your information we book over 200 flights a month and now much happier to book all of our flights with Ryanair

Thank you on behalf of the Ideal Homes Portugal Team, who are now raving fans of Ryanair.



Dear Ryanair

I write to express my sincere thanks for the support my partner and I were given by the Ryanair help desk in Rome’s Ciampino airport. The young man who provided us with assistance did not give me his name, but I believed him to be a supervisor.

F.M UK 29th January 2014.



My wife booked us a flight with Ryanair to Gdansk, don’t remember flight number right now, but departure was around 7-8 pm, 24th of January 2014, from Stansted airport to Gdansk. To keep me calm she added reserved seats (as I need to have some extra room for legs and definitely no kids kicking my seat during the flight - everything because of motorcycle crash last summer) and made sure we’ll be on time. First thing which made me sure “hey, maybe it’s worth giving Ryanair a chance” was great “queuing service” ( tickets checks just before boarding ) - smooth as never before, no more people waiting on stairs for 30 minutes! Second and most important - our “main” stewardess (which we’ve observed a lot as we’ve had front seats) - Mrs. Izabela, I haven’t seen more professional person in my life. Kind, very helpful and with great attitude towards passengers! Even when one of the passengers just before flight started asking her about possibility to pay for ‘reserved seat’, then stole her 20 minutes during the flight with another attempt - Mrs. Izabela have explained him that it’s against company policy with a lot of patience and in VERY professional way (even I was annoyed with him asking the same questions all over again).

Summary: Ryanair won my heart, our return flight (FR2375) was great as well. Since now, you’re our favorite line. Next time when I’m going to check it - St. Patrick’s day in Dublin - see you at the airport! :)

L.R UK



I would like to say thank you to Ineta. She was very friendly and helpful, also thank you Ryanair for a nice flight.

29th January 2014.



Dear Marie,

I am almost speechless with the excellent, polite and pleasant service you have given us in Connection With the problem of printing out our boarding passes. I had just finished making my notes on my papers with the information you gave us - and in minutes you were there with your e-mail confirmation!!! This deserves a high recommendation not only to Ryanair - but also to you. And I appreciated being able to hear and understand your voice - clear and pleasant. And on top of it all you even made seat reservations for us!!!

As we have said to many friends and acquaintances - we have only had good - now also excellent - service from Ryanair all the years we have travelled With you.

Thank you so much again - as we say in Norway "tusen takk" - a thousand thanks

Sincerely,

S.H Norway



Dear Sirs

I just had to write to you to thank Sifa for the efficient manner in which she revised the itinerary, for our party of 10 people after the departure times from Dublin Airport had been changed. Sifa was very pleasant and helpful and a credit to Ryanair.

Best Regards

D.T UK 28th January 2014.



I would like to nominate Maria who helped me today for an award, she was excellent thanks.

26th January 2014.



Hello

I would like to thank you for excellent work and for your wonderful Airline.

E.V 22nd January 2014 Ukraine



Dear Sir / Madam

A quick note to compliment the crew and ground crew of the Ryanair flight 18:15, from Birmingham to Dublin last Friday evening 17th January 2014.

The professionalism and courtesy began with the service air personnel before boarding. They had us ready for smooth quick boarding with their good mannered approach. The aircraft was stuffed literally but we got to Dublin before time.

On board Flavio, Bruno, Mohammed and a fourth person whose name I didn’t get ran the interior of the aircraft like a military operation but with consummate courtesy. They loaded people and baggage and had us at our ease well before leaving. I have to send them my compliments.

Many thanks again,

Yours Sincerely

D.Mc G Ireland 22nd January 2014.



Hello

On 05th January 2014, I boarded a flight from London Stansted to Berlin with my girlfriend. She suffers from serious anxiety when flying and so travelling has always been very difficult for her. On this particular flight however, the presence of a flight attendant named Ana made all the difference.

After taking our seats, Ana noticed how nervous my girlfriend was and took the time to exchange a few words, reassuring her that everything would be fine. During the flight Ana came by a few times to briefly chat and ensure us that we’d soon be landing safely. This attention mad a world of difference. My girlfriend was much calmer than usual on the flight and afterward she said that it was one of her most pleasant journeys ever thanks to the kindness of Ana.

Many thanks to a wonderful flight attendant,

21st January 2014.



To Whom it May Concern,

I was travelling from Knock to Luton on 18th December 2013, and made a stupid error by getting in the wrong queue and missing my flight even though my name was called out.

As you can imagine I was very annoyed with myself but a lady at departure called Collette was such a wonderful person. She realised my annoyance as I am a Senior Citizen. She allayed my fears. Got me booked on the afternoon flight to Stansted and took care of all the paper work, payment etc. I feel I must compliment her as people seem to complain so easily but never acknowledge a kind helpful deed. I do hope you can see why I wished to let you know you have a wonderful lady there. Good luck to your airline. I always Ryanair as I go to London very often from Knock to visit family.

M,Mc.G Ireland 18th January 2014.



To the Manager of Special Assistance,

On the 04th January my husband and I flew from Stansted Airport to our home in Malta FR 8853. My husband had suddenly become unwell and unable to walk and we would both like to thank Ryanair so very much for putting in place all necessary assistance to make it possible for us to travel.

With our thanks and sincere gratitude,

S.H Malta 14th January 2014.



I want to thank Ryanair for the kindness and compassion I met from your staff in the difficult situation in which I found myself during a journey last week.

I travelled with another sister from Dublin to Stansted on Ryanair flight FR206 on the 09th January and was due to return with her the same night. Unfortunately she was taken ill as we boarded our return flight FR2909 and it was necessary to call an ambulance for her. The staff on board the flight and a lady doctor on the same flight who attended to Mary were very helpful and compassionate towards us and I am sincerely grateful. As we were boarding the ambulance a stewardess kindly informed me that there would be no need to worry about the return journey as our tickets would be transferred to a new flight.

The following day when I came to the desk at Stansted to inquire about a return flight I met with equal kindness and compassion from the staff member who attended to me. I received a seat on the next flight departing the airport.

Please accept my sincere gratitude for all the help afforded by your staff, their kind and understanding towards us in our difficulty. I do not know if you have any way of expressing our thanks to the lady doctor who assisted us before the arrival of the Fire Brigade and Ambulance personnel but if you have I would be glad if you would do that on my behalf.

Yours sincerely,

Sr. M.N.C Dublin 14th January 2014.



Just have to say thank you to the crew on board FR554 on Friday they were amazing while we waited on QS services, fab service.



I was a passenger on Flight FR1183, which was delayed at Gatwick airport last night. We were subsequently transferred to another plane which arrived in Shannon.

I would like to compliment the flight crew, and in particular the cabin crew on the way they handled this issue. I understand that the pilot’s name was Duncan and the head of cabin crew was Michelle. I kindly request, that you forward this email to the Director of Personnel at Ryanair and to Mr Michael O’Leary for their attention.

At all times through this incident, the staff delivered a highly professional level of service. They remained friendly and courteous throughout, showing patience with all passenger queries, keeping us informed as soon as they had any new information to hand and generally assisting in any way they could. Their concern to put passengers first had a level of sincerity that is often sadly lacking in the hard sell environment of modern competitive business. The staff continued to provide a top quality service until we disembarked at Shannon.

Frontline staff are the public face of Ryanair and in tough, competitive economic times, I believe quality staff are you airline’s greatest asset. They deserve to be highly commended and I look forward to seeing Ryanair on the “Best Workplaces in Ireland” list in the not to distant future.

Thank you,

M.Mc.N



Hi

I flew from Dublin to Katowice yesterday, our cabin crew, gentleman called Edson as well as Tiago and lady called Maria (if I remember correctly?) deserve a recognition. They were absolutely brilliant! With not a single doubt - TOP CUSTOMER SERVICE! For the past 8 years, I flew many times with various airlines, my fiance is your frequent flyer, she flies once a month from DUB to KAT and we both were impressed with yesterday's cabin crew service. Absolutely awesome!

I'm writing this letter, because I think people should not only complain, there are loads of people working hard and doing their best every day (as the mentioned crew) and they absolutely deserve a recognition!

Regards

M. O Belfast. 08th January 2014



I contacted the call centre today regarding and email I had sent regarding a booking issue. I got through quickly which was great. The agent I spoke to was very helpful and polite and assisted me fully with the matter.

This is a great example of positive customer service and a much improved Ryanair. I will happily share this good experience with others.

D.C 06th January 2014.



Last year I flew for the first time in my life, I am 52. We had 3 breaks two to Majorca and one to Italy, each time flying with Ryanair. I was a very nervous passenger although my partner is used to flying.

I would like to say the professional, pleasant and calm attitudes of the staff and the flight experiences each time were commendable.

I was lucky enough to have pleasant flights each time. On our last flight home, staff dealt with an ill passenger with reassuring professionalism.

So this is a letter of thanks for Ryanair making my flying experiences such that I now look forward to our next holiday / flight with confidence.

Thank you and kind regards

V.P UK 06th January 2014.



We would like to thank Bilikis at the Ryanair baggage office, Dublin airport most sincerely for her excellent assistance in helping us to track down our suitcase at Dublin airport on the 20th December 2013.

A fellow passenger on our flight from Memmingen, Germany accidently took our case instead of his own from the carousel. Bilikis acted swiftly to get in contact with the person who had already left the airport and was eon route to an unknown destination. After 90 minutes both suitcases were reunited with their owners.

Bilikis then went beyond the call of duty by ensuring that we made the most convenient connection from Dublin Airport to Heuston Station where we caught our train to our final destination that evening despite the delay.

Bilikis calm and professional handling of the situation meant that we felt completely confident that she would resolve the problem as quickly as possible which she did.

She represents the concept of Customer Care at its best.

Sincerely

J & L S Germany 06th January 2014.



I am writing to give my appreciation of the very good service my wife and I received from your company Ryanair on our recent flights to lanzarote and back to Stansted.

We flew out on flight FR8288 on 27th December 2013 at 06.30am. The flight was on time, the pre booked seats with extra leg room were there waiting for us and your staff were very efficient and courteous.

We were in seats 1A and 1B so were first off the plane and with no hold baggage we were booking into our hotel within 45 minutes. With the flight being on time this meant we had most of the day to enjoy our break.

Our return flight on 30th December 2013 was again on time and our pre booked seats were waiting for us, this time we had seats 16B and 16C, flight staff were again excellent. We arrived at Stansted approx 20 minutes early, which was great. Throughout the flight the flight staff were coming round asking for any rubbish, we always make sure we get rid of any rubbish we have on or around us.

All we can say is that our experience of flying with you was excellent and we will do it again.

Yours Faithfully

R.C UK 02nd January 2014.



I would like to compliment the crew on my flight from Budapest to London on the 28th December. Andre and George were both very lovely, smiley and helpful. I flight quite regularly with Ryanair and always find the crew pleasant but these two young men stand out. Happy Ney year to you all,

Cheers

T.M 01st January 2014



Dear Sir,

I flew from Malaga to Dublin yesterday December 27th and I would like to draw your attention to the fact that the cabin crew were simply outstanding. They were friendly, helpful, and attentive and it was a pleasure to watch them because they looked as if they really enjoyed their work.

Thank you for a great flight and my best wishes for a happy and prosperous 2014.

Yours

P.R Ireland 28th December 2013



Dear All, A Happy New year to you!

I am writing to let you know about a member of your staff. I think her name was Sonya. We were travelling on the East Midlands to Knock (FR1742) on 27th December 2013 at 11.35am.

I must say we were very worried about delays because of the stormy weather but were almost on time and had a very smooth landing.

Anyway back to Sonya. She was very helpful and efficient but more importantly she was extremely friendly to us passengers and especially the young children. I travel to England East Midlands – Knock every six weeks because my dear Dad has Alzheimer’s. It is not easy but this was the first time we had been looked after by someone with genuine warmth and friendliness. I don’t know whether she is from the Liberties area of Dublin, but she sounded to me just like Imelda May! It may not be possible for you to let Sonya know personally how much she was appreciated but I am letting you know anyway.

Yours sincerely,

L.C Ireland



I am a travel agent in Rome and I was on board flight FR 8114 from Marrakech to Rome on the 14th October, 2013. I would like to on behalf of myself and my travelling companions compliment all of the crew for their professionalism and courtesy, especially Ruggero for the extreme kindness and availability to all passengers and in particular for his sympathy with which it has managed to attract the attention of everyone during the sale of products by making it fun and enjoyable.

In the hope that our gratitude may get people interested send our best regards.

D.I Italy 19th December 2013



To all the staff and crew for the Santa flight.

Thank you so much for such a magical experience. It’s probably the only time Sam will ever go on a plane and it was the best flight ever! Everyone was so helpful and kind.

H S.H UK



Firstly, I’d like to commend Ryanair on their recent changes in operations, namely friendlier ground staff and in particular the most welcome change in hand baggage rules, which now allow an additional small bag. These changes have significantly improved the Ryanair experience, and as a frequent flier to the UK, have made me look to book with you as first choice, rather than as a last resort.

A.H Ireland 01st January 2014



I am unlikely to send a letter, if you could pass this on to your compliments department.

I have been very critical of Ryanair for many reasons. Today my family and I experienced first-hand a professional team on flight FR223 13:45 to Dublin from Stansted.

Soon after take-off my wife fainted and had a slight seizure which led to unconsciousness, physical sickness and a very deep sleep. I knew what to do for my wife but being in an airplane with two young boys frightened and crying led to lots of challenges. The crew were calm helping me to stay calm and arranged everything on the plane and assistance through to our luggage on the ground.

I did not get their names but all of them were wonderfully helpful whilst being discreet and understanding. A credit to any company and I am thankful for everything they did. Hopefully this will reach them and they will know my gratitude.

Regards

R.A 29th December 2013



On behalf of Natalja, Mother of my girlfriend, I would like to say a big thank you to flight FR1977 crew especially to the plane captain (unfortunately we don’t remember his name). In extreme weather situation crew of the plane handled it in a very professional manner. It was my 4th trip to Ireland using your airline and it was a very first time landing during a stormy weather.

The plane couldn’t land from a first go but we safely landed from the second try. Please send our warmest New Year wishes to the captain on the flight. I feel like it was my second birthday yesterday.

Regards

N.B 26th December 2013



Dear Sir /Madam

I travelled with my wife Ann on Ryanair FR 552 from Dublin to Manchester on 18 December 2013.

Ann took ill during the flight, collapsed and required urgent medical attention. We were fortunate that passengers with medical and nursing care came forward and assisted Ann on the flight.

We were especially fortunate with the attention provided by the Ryanair cabin crew who were simply brilliant. The senior cabin crew member took charge and calmly managed the situation. There appeared to be excellent communication between the cabin crew and the Captain of the flight as to what needed to be done and decisions were communicated to us clearly and with great understanding of our concerns.

I would like to say a very sincere thanks to the crew of FR552 on 18 Dec 2013 for all their kindness and professionalism.

Thankfully Ann has fully recovered from her illness.

Yours sincerely



T.H Dublin 24th December 2013



On the 15th of December, I was a passenger on flight FR3453, scheduled to depart from Murcia, Spain at 21:15, destination Luton. Unfortunately earlier that day I had suffered a minor back injury which made walking very painful.

On presenting myself at the baggage drop-off, the female member of your staff on duty, whose name I did not record, noticed my condition and suggested I should have wheelchair assistance. She arranged for a colleague on the airport staff (Gregorio) to organise it.

The Ryanair lady was later on duty at the boarding gage and checked that I was happy with the arrangements and that I would be boarded appropriately, which involved entering the aircraft on a hoist. Disembarkation at Luton was equally efficiently handled.

I was most impressed by the helpful courtesy and professionalism of the staff involved and would like to thank them through you. Please ensure that their immediate management is also informed.

Yours very sincerely,

MJ.G UK 17th December 2013



I recently flew a return journey on Ryanair. I am writing to you regarding one of your flight attendants named Sameer. As a disabled person, flying can be very stressful and I thought now just how much of a credit Sameer is to you company.

His efficiency, professionalism and thorough knowledge of his job to fly stress free on both legs of my journey.

My disability demands extra attention and Sameer was very consideration and took it upon himself personally to make sure I needed to enable me to relax and enjoy my fligtht.

You have a fine young man working for you, a real asset to your company.

My recent journeys are my first with Ryanair and as a direct result was looked after by Sameer, I will also have no hesitation recommending friends and associates.

I know I am only one person and not very important when you look at the picture but I do believe in credit where credit is due and your employee Sameer deserves a huge pat on the back and a huge thank you from me.

Ryanair are doing a great job, please keep up the good work.

Yours Sincerely,

W.R.B



Hi Siobhan

Thank you so much for your assistance. Your help was professionally offered and gently executed. I wanted to let Ryanair know how much it was appreciated so thought I’d drop you a line of thanks.

Incidentally, I had a meeting with my manager yesterday and told him that they could learn a lot from your customer service department.

Regards

S.T UK 14th December 2013.



We thought you may wish to know of the superb professionalism shown by a member of Ryanair cabin staff when we returned on FR1464 from Bergamo to Birmingham last Saturday – that nightmare day of Air Traffic problems for all.

However Anna the supervisor on our flight moved such calmness and composure.

She was in-flappable, maintaining coolness throughout, so impressive

Please thank her on our behalf for making a very difficult situation a relaxed and controlled event.

Yours Sincerely.

M.R Wales 09th December 2013



Myself and my son Cathal were on flight FR206 yesterday morning. Cathal had to sit an exam and attend for interview in Cambridge University so we were under severe time pressure.

Ian was the senior flight attendant on the flight and could not have been more helpful. His thoughtfulness and kindness was above and beyond the call of duty and without his help and assistance we would not have made the appointment. If at all possible can you pass on our sincere thanks to him.

The Interview and exam went well – results pending!!

Many Thanks

A and C. S Ireland 11th December 2013.



I would like to compliment your cabin staff on a recent flight FR6078 that I had on the way back from Rome to Trapani on the 24th November 2013.

I really enjoyed on board especially the cabin crew who was very kind with me and all passengers. I saw at the end of the flight that everybody during the disembarking was smiling and congratulated the flight attendants.

The cabin crew were exceptional in their job especially Sebastiano. He has been polite and professional and very friendly.

This is the first time that I have taken Ryanair and I will go on travelling with you. Congratulations and well done.

Yours Sincerely,

P.G



I travel a lot in Spain 9 between Islands and mainland Spain) with Spanish companies but, last April I took for the first time a Ryanair flight from Las Palmas to Madrid.

I would like to send this letter to Ryanair because the flight was perfect.

The boarding, the service and all the attention during the 2.45 hour flight.

I would like to thank you specially to one of your cabin crew, Joao (Madrid Base) for his attention to all the passengers, his customer service and all the passion that we do his job.

I send now this letter because I was outside Spain for some months and I travel with other companies but after my experience with Ryanair, I would like to recommend Ryanair for his service and people like Joao on board.

Best Regards

MJ.V Spain



Myself and my friend travelled from Dublin to Manchester on flight number FR554 on Monday 18/11/13 at 18.25.

I have a fear of flying and find it difficult to cope with the whole experience from stepping on the plane to getting off. Part of my coping mechanism is to speak to the flight attendants upon boarding to find out what the previous flight over was like. On this flight I was fortunate enough to speak to a flight attendant called Brian.

He completely put me at ease and continuously checked on me throughout the flight. He even came to the reassure me when the flight became a little bumpy.

I believe he went out of his way to help me and for this I am extremely thankful and felt it important that this did not go unrecognised. As a company I feel you are very lucky to have an employee who is so outstanding at his job.

I really hope you are able to identify Brian and pass on my thanks to himself and his direct management

Kind Regards

A.G UK

21ST November 2013



I was to fly on the 9.15pm flight on Friday 08th November 2013 from Murcia to Manchester.

Whilst at the airport I was robbed of my handbag which contained everything including my passport.

I write now to compliment the staff at Murcia Airport, in particular Joanne who in my opinion went above and beyond the call of duty to satisfy and help her customer.

Without Joanne’s care I would not have got home in time for my 60th birthday party which was on the following day.

I would like to not only thank and compliment Joanne buy Ryanair as an airline also. Since you have been flying to Murcia I have been using your airline. I find them efficient, on time, reasonably priced and value for money.

Please if it’s possible can Joann4e receive some reward for her caring service? She is an asset to your Company

Yours faithfully

L.B UK 14th November 2013



My wife and I have recently returne4d from a very enjoyable trip to Dublin, flying with Ryanair for the first time.

Work and personal commitments have sent us on trips worldwide and with various airlines so I felt it important to contact you as soon as possible to pay tribute to the outstanding personal service we received from everyone at Ryanair during our flights and on the ground.

The day before we left Dublin for home, my wife fell at the Irish Museum of Modern Art, badly injuring her knee. This meant she could walk with difficulty and we would undoubtedly have missed our flight as the distance from check-in to the departure gate was physically impossible.

Upon realising this, Ryanair’s ground staff immediately arranged a buggy to get us to the gate, ensuring she was comfortable with ta glass of water and had a wheelchair available to get her onto the plane.

We have been unable to discover the names of those involved but our flight number was FR172 09th November 2013, from Dublin to Newcastle. Hopefully this will allow you to identify those concerned and thank them, on our behalf for all their kindness, consideration and courtesy.

Without their help we would certainly have found ourselves in a very difficult position remembered with so much fondness and their gracious, patient handling of Anja will all ways be appreciated.

We have now pledged never to fly anywhere without first checking whether we can do so with Ryanair. In fact we are already visiting Dublin in November 2014 and are frustrated that we cannot yet book our flights with you. Nonetheless I know my wife will be checking the Ryanair website every other week.

Thank you again for such a rewarding and enjoyable experience. We hope you manage to track down the members of your staff we had the pleasure of meeting and look forward to our next trip with Ryanair with excitement and confidence.

Yours Sincerely,

CJ & AC A UK

11th November 2013



We recently went to Gran Canaria from Birmingham on Oct 16th at 7.45 in the morning FR1129. On this flight was a male steward called Nicholas. He was the best ever. He was chatting and laughing to everyone while doing his job.

We just wanted to let you know how good he is and to say thank you to him for excellent service.

Yours Sincerely

Mrs S.D



Flight Fuerteventura to Leeds/Bradford. What a pleasant journey Telmo made for myself and indeed the rest of the passengers on board that day. He was cheerful, friendly and very humorous. He made time to speak to each of his customers as he performed the trolley service and the flight seemed to pass by in half the time. I have travelled with many airlines but I have never had the pleasure of meeting such a young man as Telmo. He truly deserves and award as he definitely puts 200% effort in to ensure that your passengers enjoy their flight.

08th November 2013



Many thanks for your reply to my query. I was happy to find second name on Insurance had been changed before we flew. Compliments, and thank you again for your letter.

M.O’K 05th November 2013



Please can you pass on my gratitude to Naomi on the flight from Malaga yesterday taking off at 21.25 landing at Stansted at 11.00 as she helped greatly when my son fell ill mid- flight. I want to commend her for going that extra mile in her assistance and would recommend friends to fly with you based on my experience of your cabin crews professionalism and kindness.

03rd November 2013



I telephoned Ryanair the other day to ask a question about baggage, a female answered the phone. She was polite, friendly, knowledgeable about the services Ryanair offer and efficient without being abrupt, she also has a good speaking voice. I want to let you know she made a very good impression. I am due to fly with Ryanair early in the coming week and I wanted to make doubly sure I would not encounter any hassle or problems at check in with my baggag4e so I probably asked the same questions a couple of times but your colleague was professional, patient and helpful.

Your colleague’s name is Maxine. I hope you will take note as it is so pleasant dealing with Ryanair on occasions like this.

Best Regards

E.P 31st October 2013



I travelled from Bristol to Dublin on Ryanair flight 507 at 15.10. The head stewardess was Jean.

I just wanted to say that she is a real treasure to be cherished. My initial reaction to the way in which she handled things on board the flight was that she should be put into your training programme as a trainer of stewards/stewardesses, but on reflection I realised that the skill and presence that she has is probably not transferable.

She was efficient and relaxed and confident, so that people were encouraged to follow her instructions without feeling stressed. Some head stewardess are clearly stressed when they ask us (passengers) to go to our seats and settle down as quickly as possible. This feeling of stress then upsets or irritates some passengers – not desirable.

She was pleasant and helpful during the flight and her announcements were efficient and to the point but at the same time she managed to put a human edge to them. The plane landed 10 minutes early in Dublin and she invited us to give a round of applause. Very relaxed, friendly, light hearted and of course elicited a suitable response.

You could say she represents the best of the Irish character and of course is a great advertisement / asset for your airline.

29th October 2013



On the 23/08/2013 I flew with yourselves to join my husband and grandson in Spain from East Midlands.

I boarded the flight and began to feel hot and clammy just after take-off. I then became quite ill and the passenger net to me alerted the cabin crew.

Within seconds your cabin purser Bugi had taken charge. He moved the passengers next to me and elevated my feet and brought oxygen and water. As I regained consciousness he was still holding my legs up against his chest and instructing the crews to block the exits to my seat. Without his swift action I dread to think what might have happened. Cabin crew Ashley then took a woolly from my suitcase and place it over me and I was told to lie down until I felt better. The crew checked on me regularly and Bugi came to sit by me before we were due to land ascertain if I needed anything further.

I can’t express my thanks enough to Bugi and as a regular flyer I was most impressed with his handling of the incident. I would like to thank him most profusely and I will always remember his care and quick actions.

Many thanks

H.C UK 27/10/2013



I would like to nominate a cabin crew member for a flight I had back from Tenerife, however I am unable to use the correct form also can’t remember his name. I flew back on a flight on 23rd of October from Tenerife at 11.55am. This was the first flight for my 3 year old and obviously very important to me. I pre booked seats so we could be near the toilets and also refreshments. Ryanair always seem to run on time. He loved the crew, was very god all the staff were excellent. The cost after checking baggage in was fine what you would expect to pay for that journey. I have used Ryanair for leisure and business and never an issue.

26th October 2013



I travelled from Bristol to Dublin on Ryanair flight 507 at 15.10. The head stewardess was Jean.

I just wanted to say that she is a real treasure to be cherished. My initial reaction to the way in which she handled things on board the flight was that she should be put into your training programme as a trainer of stewards/stewardesses, but on reflection I realised that the skill and presence that she has is probably not transferable.

She was efficient and relaxed and confident, so that people were encouraged to follow her instructions without feeling stressed. Some head stewardess are clearly stressed when they ask us (passengers) to go to our seats and settle down as quickly as possible. This feeling of stress then upsets or irritates some passengers – not desirable.

She was pleasant and helpful during the flight and her announcements were efficient and to the point but at the same time she managed to put a human edge to them. The plane landed 10 minutes early in Dublin and she invited us to give a round of applause. Very relaxed, friendly, light hearted and of course elicited a suitable response.

You could say she represents the best of the Irish character and of course is a great advertisement / asset for your airline.

29th October 2013



I would just like to say what a pleasure it was travelling home on your FR 1767 flight on the 15th October 16.40 from Faro to East Midlands. The steward on board was a delight, he had a sense of humour that has us all laughing which is a nice change. I thought it would be nice to receive a letter of praise.



I spoke to Siobhan on Wednesday the 16th October and would just like to say what a very helpful person she was. I am sure she went one step further to help me. I needed assistance at the airport to board the plane after having to book a flight at last minute to attend a funeral and could not get assistance as all the assistance seats were taken. After using your online chat I spoke to the above and she sorted it out for me and called me to confirm. Ryanair always take a lot of stick but I cannot fault them as we use them a lot from Spain-UK so once again a big thank you.

25th October 2013



I booked some flights to Valencia to take my Mother away to visit family. My Mother was diagnosed with terminal cancer this year at age 62. Mum’s cancer is in her bones she suffers with pain and tiredness and can’t walk very fast or far.

After booking the flights we noticed that Ryanair offered a special assistance service. Mum rang up and it was very easy for her to process this request and the lady who took her call was very helpful.

I hope I will have the opportunity to take my mum away again and will definitely be using Ryanair/Stansted airport service again.

22nd October 2013



I recently had the pleasure of flying Ryanair to Lanzarote FR7125 on 02nd October 2013 from Dublin with return FR 7125 on the 09th October 2013.

I found that all staff were very friendly courteous and helpful. I would particularly like to commend the two male stewards on the return flight who graciously and without hesitation helped me go through some of the rubbish bags to look for a holiday photo of great importance, which I mistakenly binned during the flight. Thanks to your great mid-week fares we were able to spend a little more on accommodation and treats during the holiday.

Keep up the great work.

14th October 2013



I would like to highlight the excellent service I received on a recent flight. FR 7843 Murcia– Glasgow Prestwick 04th September 2013.

Not that I had any particular issue to resolve, though this particular cabin crew member was exceptionally polite, respectful and helpful to all passengers eg. Some passenger’s luggage had to be placed further from their seat’s, this young gentleman ensured the luggage was returned to the appropriate passengers before they left the plane. He was pleasant when delivering snacks nothing was a bother to him.

The cabin crew member’s name is Ian unfortunately I am unsure of his surname, however I wish to bring this young man’s work ethos to your attention and wish to commend him to you. I firmly believe this young man is an asset to your company. I hope this compliment will be acknowledged to Ian.



I would like to pass on my gratitude to your airline for giving myself, my partner, and our 6 children (ranging from 6-16) the opportunity to enjoy a fantastic low cost, holiday to Italy earlier this year. All eight of us flew return from Knock to Milan (weekend flights) for a total cost of €775.84.

Thanks to the excellent organisation at Knock airport all eight of us together with 8 little suitcases ( all within the specified dimensions and weighing less than 10kg) got our flight on time without any squabbling. Amazingly, the exact same thing happened on our return flight – no hassle at all.

Working in Health and safety, I am naturally suspicious of all things suspended in the air so of course I well researched this angle and was happy to fly Ryanair- I must admit I did read flying without fear on multiple occasions prior to boarding. The staff on both flights were very nice and attentive to all our needs.

In summary, we would not have got away this year was it not for the Ryanair. So thank you for that. Also the luggage rule is actually genius. Taking minimal clothes on holidays (in other words just what you need to wear) means minimal washing for Mum on homecoming, believe me this is a good thing. We even managed to pack in a lovely Italian pottery plate and a 12 piece espresso set on the homeward journey.

Yours in anticipation of similarly good value flights next June.



I am contacting you to inform you how impressed my husband and myself were with one of the cabin crew who attended to us on the Faro to East Midlands flight on Tuesday afternoon 01/10/2013. His name is Artur and he is a credit to Ryanair. We were impressed by his general personal skills but more than this he has an outgoing personality and talked to his customers as if we were long lost friends. He obviously loves his job.

He goes the extra mile when it is not expected. An example being when he noticed me struggling down 2 flights of stairs on the way to the plane he stopped me and insisted that he carried my case for me. We both thanked him for this kind gesture and he modestly said that it was no trouble to him.

I would like you to inform Artur about our thoughts and we hope to see him again soon because we are regular customers of Ryanair. Thank you.

06th October 2013

Regards



A Huge Thank You to the pilots, cabin crew, air traffic control, baggage handlers, customer service, airport staff, maintenance workers and everyone who made flight FR 4967 on Friday 27th September. The staff were amazing, the pilots were wonderful and our trip went perfectly, weather was perfect!

Safety is VERY important to me and you made me feel like I was in good hands.

Thank you all of you!

Warmest Regards



Dear Sir

I have just used your airline for the first time and can honestly say that it was a pleasure

Excellent price, on time, friendly staff and modern planes.

I would not hesitate using Ryanair in the future and would recommend to anyone

04th October 2013



I am writing to express my gratitude to your excellent cabin crew member Ryan, who looked after us on our flight home on Sunday 29th September.

My Mother in law’s partner unfortunately passed away whilst they were on holiday and I had to fly out to Majorca to be with her and to escort her home. Luckily I managed to get on the same flight.

As you can imagine she was very sad and tearful but as they had already pre-booked their seats, Ryan allowed me to sit with her in David’s vacant seat, he also supplied her with tissues and most importantly, when the baggage people queried why we had an extra suitcase ( David’s belongings) he sorted it all out for us and was just generally very sympathetic.

His actions helped make our sad journey home so much more bearable.

I wonder if you could possibly pass on our heartfelt thanks to this very hardworking and sensitive young man, and I hope that his lovely caring attitude helps him go a long way in your company.

I wish him all the very best for the future.

30th September 2013



I wanted to compliment a member of your cabin crew on a recent Ryanair flight I took from Malaga to Stansted on Sunday 22nd September 2013. I was on the FR8165 flight which departed Malaga at 12.15pm.

I am afraid I did not get his name but he was the only male attendant on the flight. I sat in seat 2A near the front of the cabin and from there witnessed the way he greeted and assisted passengers who were boarding and also the way he communicated with his fellow attendants.

I was so impressed with how he expertly greeted passengers and handled their queries while overseeing the boarding process. I thought his manner, tone and professionalism were second to none. I did not interact with him directly throughout the flight but just wanted to pass my comments on to you. If all of your staff were so dedicated and thoughtful, you might well be the best airline going.

24th September 2013



On Saturday 07th September 2013 we flew out to Majorca with Ryanair, the flight was fantastic (a little turbulent but nothing out of the ordinary), staff were friendly and helpful and overall we were very happy with the airline.

However the main reason I am writing is to compliment one particular member of your staff, Karim. He was our host on the journey over to Majorca and again on the return flight on Saturday 14th September.

Karim was extremely professional. I get the impression that Karim has been doing this job for a long time. He seems the sort of person who takes his job seriously and he genuinely made me feel safe.

Very happy overall with the flights and just wanted to say thanks to the staff for their professionalism and kindness

Kind Regards

24th September 2013



On reading the enclosed in last Saturdays Daily Mirror, I first felt I would like to give you my views. I have travelled to Alicante and back twice in the last 6-7 weeks with your airline and I’ve nothing but praise for them. I am 84 years old and I walk with a frame and I could not have had any better attention than if I’d gone 1st class with any other airline. I was boarded with great care and attention throughout the journeys and wonderful help each end of the trips. I congratulate and thank you and all your staff for making my trips as comfortable as possible.

Ryancare

24th Sept 2013



Recent press coverage about customer (dis)satisfaction with Ryanair has persuaded me to put proverbial pen to paper in a manner that I have in fact never done before. Perhaps it is the inherent feeling that an Englishman has for the underdog that has made me sent this email but I have to say that my recent experience of Ryanair could not have been more positive

As your records will show, I contacted Ryanair recently to arrange for in-flight oxygen to be supplied on my flights to and from Jerez on the 2nd (FR8396) and 13th (FR8397) September 2013. It did, admittedly, take a couple of attempts to get through on your assistance line but once in contact the service provided could not have been better.

I do not have their names but the staff to whom I spoke on the helpline knew precisely what I was talking about from the start and could not have been more helpful or efficient in their handling of my request. This included chasing me by phone (more than once) to ensure that all the forms were back in time for you to process them before my flight. I am sure that my calls were recorded and so you will be able to identify the staff involved.

Furthermore, the staff at both Stansted and Jerez airports were equally knowledgeable and helpful as were the flight attendants on both the outbound and return flights. The latter included:

  • gentle but detailed instructions on how to use the ‘equipment’
  • checking with me on more than one occasion during both flights to ensure that everything was in order and that the oxygen supply had not reached the critical point in the cylinder which meant that it needed to be replaced
  • replacing the cylinder when that point was indeed reached.

As I say, I am not in the habit of writing such emails and hope that this will reach someone in sufficient seniority to allow proper recognition for all those concerned.

23rd September 2013



I travelled to Carcasonne from Dublin on Friday Sept 20th 9.35am flight and I want to compliment the Senior Cabin Crew member. I did not get his name but his attitude, cheery outlook and wit was very refreshing and he was a great ambassador for your brand. He even gave us his own version of the Ryanair Trumpets. His English was exceptionally good and he was very easy to understand.

23rd September 2013



I flew with flight FR5173 the 17th September.

First of all, me and my girlfriend are 205 and 190 cm tall and took a seat in a regular seat (free seating). A kind crew member came to us and asked if we would like to sit at the emergency exit with extra space – thank you so much!

Then we forgot our ipad mini in that very seat, which we noticed at the hotel in London later the same day.

Today I contacted Billund airport, who told me that they had received an ipad mini with a note: “This ipad was forgot on flight FR5173 by a Danish passenger. We are going to Krakow now but we don’t want to risk to deliver it to a big airport as Stansted where it may get lost. We will contact the new crew who are going to Billund and ask them to bring it”

Thank you so much. I really hope that the crew of flight FR 5173 gets to know how happy we are and I wish that I could give them all a hug and a big box of candy to show them my regards.

A happy Ryanair passenger



On Friday 06th September my husband was taken ill on flight FR 8928 to Malta, leaving Liverpool at 7.40. I would like to pass on my appreciation for the excellent care and consideration given to us by the staff. They were calm, helpful and very kind. I know that you sometimes get bad reports and this is one very satisfied customer. Thank you

16th September 2013



“Congratulations”

Just wanted to say that 3 of us flew on Ryanair Air flight no 1802 Stansted to Corfu on 26/08/13 returning on Ryanair flight 1803 Corfu to Stansted. What wonderful flights we had both times. Flights on time, baggage on the carousel so

fast but most of all how very courteous, helpful and charming all the airline staff were. So a BIG thank you to everyone at Ryanair. We’ll be back!

06th September 2013



I travelled with you from Stansted to Kerry on Sunday, 18th August and back again on the following Thursday 22nd August. I needed a wheelchair and attendance and my Daughter had previously arranged this with you but I was very nervous about travelling alone. I need not have worried however, as my Daughter took me to Stansted and handed me over to the airport staff. I should like to say a heartfelt thank you to all concerned as I received excellent service on both the outward and the return flight. Kind people wheeled my pushchair and everyone was extremely courteous and helpful. So thank you very much Ryanair!!

02nd September 2013



With reference to my recent flight from Lamezia Terme to Stansted Airport on Monday 29th July, I would like to leave some feedback for the flight attendants.

Half way through the flight my youngest daughter Alessia aged 8, started to feel sick. She got increasingly worse to the point that her arms and legs were shaking (it looked like a panic attack).

I informed the stewardess (Kate or Katy) who provided me with a paper bag. I then took my daughter to the toilet and stopped by the cabin crew seated (by the toilet entry).

I would like to say how fantastic Kate and steward’s Richard and John have been with Alessia. They looked after my girl for the rest of the flight in a genuine, lovely manner offering drinks and talking to her trying to take her mind off.

We would be very grateful if you could pass our thanks to Kate, Richard and John again for their professionalism and commitment shown.

Kindest Regards

Maria and Malcolm (Alessia’s parents)



I travelled from Gdansk to Dublin on Monday 19th August 2013 on flight FR1909 and I wanted to thank the Ryanair staff at check-in in Gdansk, Carolina in particular and the cabin crew who were most helpful in arranging special assistance for my husband who had recently left hospital and was finding it difficult to walk unaided.

They were helpful, polite and made our journey more manageable under circumstances.

26th August 2013



Top praises for all your staff both ground and in the air!

Cabin staff were excellent on our flights in July/August between Stansted and Dublin, Dublin and Tours and Paris and Barcelona and one particular crew member stands out(more excellent than the other!) Andreas a Portuguese man, superb!

25th August 2013



Based upon the excellent service that I received and observed being provided to my fellow passengers on both of my flights, I would like to nominate two of your employees for Excellence Awards with your company.

Both employees were the flight attendants on the way to Morocco on July 1st, one whom was named Sophia. Unfortunately, I did not get the name of the second male flight attendant, who was also the flight attendant on my return trip on July 5th. I would like to recognize both of them for creating an uncommonly pleasant, sociable atmosphere, in which everyone was so full of camaraderie and at ease and with one another that it seemed by the end as if we had all come there together!

Because of this experience I will recommend your airline in the future, and I hope that Sophia and her co-worker are properly rewarded for providing such a positive experience for your customers.

22 August 2013



I was flying to London Stansted on Monday 19th August 2013 on the 6.35 flight when I began to feel very unwell. I subsequently fainted and would like to thank two members of your cabin crew who were very kind, calm and supportive. As well as supporting me they also calmed my husband down. I felt strongly that they needed to be thanked because they were very busy but at no time did I feel in the way so THANK YOU to Ondrej and Elisa. People like that give your airline a good reputation. Thanks

22 August 2013



My daughter Maria phoned up today to organise some special assistance for me. Fiona G was the girl who took the call and she was so helpful, professional and kind in her manner. So many people do complain and I just wanted to say thank you to Fiona on a job not only well done but for being the person any company would be proud to have represent them. Have a great day and I am one very relieved pensioner, much gratitude.

13th August 2013



To Fiona (Customer Services) thank you for the great customer service you provided me with and making my experience with Ryanair such and pleasurable one! Will definitely be using Ryanair again. Thank you.



I would like to extend a very big thank you to Ryan Air and Angela in particular. We had a fantastic holiday in Benidorm and Ryan air certainly took the stress out of getting to Spain. Your procedures are spot on! I will be recommending Ryan air to other families with children with reduced mobility/ wheelchair dependent. We certainly look forward to flying with you again!

07th August 2013



On a recent flight FR4755 from Bristol to Lanzarote, I would like to nominate one of your staff for an excellence award. His name was Jose. He definitely exceeded more than customer expectations. We travel very often with Ryanair, this young man was truly exceptional. Excellent.

17th July 2013



I would like to send a letter of thanks to Ryanair for their exemplary service. I found no hardships or difficulties with the booking process and the flight staff were highly professional.

21st June 2013



I just wanted to compliment your air steward Krzysztof, who was on our flight from Bristol to Palma & back Monday and Wednesday. He was very polite, professional and excellent at his job and I feel deserves some form of recognition for it.

21st June 2013



On the 05th June we were flying out to Alicante on Flight FR 9887. I would like to nominate Jan the Ryanair Supervisor for going that extra mile in fining and assisting my husband with a wheel chair to the aircraft.

20th June 2013



I want to thank you and your lovely staff on Ryanair for a wonderful flight to and from Krakow last weekend. I know you get a bad press but as far as I am concerned I find your airline excellent and may God bless you and keep your planes and staff and customers always safe.

11th June 2013



Diana, adviser on your Chat line solved my problem instantly. Thank you very much Diana.

18th June 2013



On 6th June I flew from Kefalonia to Stansted and returned on 13th June, I would just like to say how much I enjoyed the flight and how impressed I was with the staff on the flight.

17th June 2013



We were delayed because of the French Air Traffic Control strike and we were not sure if we would fly home the day we had booked. Despite many flights being cancelled all over Europe, Ryanair got us home – Thanks

14th June 2013



I was on a flight from Malaga to Dublin FR7055 on June 13th and I wanted to let you know how fantastic one of the flight attendants was, his name was Fernando, he was so professional, friendly, helpful and efficient – Top Marks !

13th June 2013



Flight FR5945 Tuesday 11th June from Malaga to Bournemouth I was taken ill. I would like to convey my thanks to Ryan for his care whilst still maintaining an excellent service.

13th June 2013



I found the staff at Murcia airport on Thursday 13th June to be outstanding in their customer Service, attention to detail and assistance, we were extremely grateful

13th June 2013



Hannah was looking after us on flight FR7125 on 3rd June 2013, she was exceptional at her job and made our flight home a pleasure.

12th June 2013



I want to say a huge thank you to the check in staff at Dublin airport, Friday 31st May flight to Biarritz with 4 children & Dad. Our daughter is in a wheelchair. The staff, without making a fuss made all the necessary arrangements for us to keep the wheelchair until at the plane and reserved seats for us. Huge Thanks for making our trip a pleasure.

12th June 2013



I’d like to compliment your Portuguese cabin crew on flight FR9283 from faro to Stansted pn 9th June 12013. They were excellent throughout, work4ed very hard the whole 3 hour trip, smiling and helpful, highly professional, a great credit to Ryanair.

12th June 2013



I would like to send a letter of thanks to Ryanair for their exemplary service. I found no hardships or difficulties with the booking process and the flight staff were highly professional.

21st June 2013



I just wanted to compliment your air steward Krzysztof, who was on our flight from Bristol to Palma & back Monday and Wednesday. He was very polite, professional and excellent at his job and I feel deserves some form of recognition for it.

20th June 2013



On the 05th June we were flying out to Alicante on Flight FR 9887. I would like to nominate Jan the Ryanair Supervisor for going that extra mile in fining and assisting my husband with a wheel chair to the aircraft.

20th June 2013



I want to thank you and your lovely staff on Ryanair for a wonderful flight to and from Krakow last weekend. I know you get a bad press but as far as I am concerned I find your airline excellent and may God bless you and keep your planes and staff and customers always safe.

11th June 2013



Diana, adviser on your Chat line solved my problem instantly. Thank you very much Diana.

18th June 2013



On 6th June I flew from Kefalonia to Stansted and returned on 13th June, I would just like to say how much I enjoyed the flight and how impressed I was with the staff on the flight.

17th June 2013



We were delayed because of the French Air Traffic Control strike and we were not sure if we would fly home the day we had booked. Despite many flights being cancelled all over Europe, Ryanair got us home – Thanks

14th June 2013



I was on a flight from Malaga to Dublin FR7055 on June 13th and I wanted to let you know how fantastic one of the flight attendants was, his name was Fernando, he was so professional, friendly, helpful and efficient – Top Marks !

13th June 2013



Flight FR5945 Tuesday 11th June from Malaga to Bournemouth I was taken ill. I would like to convey my thanks to Ryan for his care whilst still maintaining an excellent service.

13th June 2013



I found the staff at Murcia airport on Thursday 13th June to be outstanding in their customer Service, attention to detail and assistance, we were extremely grateful.

13th June 2013



Hannah was looking after us on flight FR7125 on 3rd June 2013, she was exceptional at her job and made our flight home a pleasure.

Well done.

12th June 2013



I want to say a huge thank you to the check in staff at Dublin airport, Friday 31st May flight to Biarritz with 4 children & Dad. Our daughter is in a wheelchair. The staff, without making a fuss made all the necessary arrangements for us to keep the wheelchair until at the plane and reserved seats for us. Huge Thanks for making our trip a pleasure.

12th June 2013



I’d like to compliment your Portuguese cabin crew on flight FR9283 from faro to Stansted pn 9th June 12013. They were excellent throughout, work4ed very hard the whole 3 hour trip, smiling and helpful, highly professional, a great credit to Ryanair.

12th June 2013



I am very pleased with your recent rebooking service caused by the French air traffic controllers. Your email sent me straight to the booking page and even though i had contacted my wife and daughter in Spain to get all the relevant passport information etc, it wasn’t needed. A few short clicks and they were rebooked - excellent service, very slick. - Well done.

12th June 2013

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