Ryanair News - Customer Service

Ryanair No 1 Customer Service Stats - January 2012

22 February 2012

22.02.12

Ryanair, the world’s favourite airline, today (22^nd Feb) published its January 2012 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.

During January 2012:

· 91% of Ryanair’s over 33,000 flights arrived on time, up 1% on January 2011.

· Less than 1 complaint per 1,000 passengers was received.

· Less than 1 mislaid bag claim per 2,000 passengers was received.

JANUARY	2011	2012
On-time flights	90%	91%
Complaints per 1,000 pax	1.70	0.77
Bag complaints per 1,000 pax	0.58	0.45
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as BA and Lufthansa. Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”

Ryanair No 1 Customer Service Stats - December 2011

18 January 2012

18.01.12

Ryanair, the world’s favourite airline, today (18^th Jan) published its December 2011 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline and delivered substantial punctuality improvements following the widespread snow disruptions during Dec 2010.

During December 2011:

· 89% of Ryanair’s over 32,000 flights arrived on time, up 21% on December 2010.

· Less than 1 complaint per 1,000 passengers was received.

· Less than 1 mislaid bag claim per 2,000 passengers was received.

DECEMBER	2010	2011
On-time flights	68%	89%
Complaints per 1,000 pax	1.11	0.81
Bag complaints per 1,000 pax	0.71	0.46
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”

Ryanair No 1 Customer Service Stats - November 2011

22 December 2011

Ryanair, the world’s favourite airline, today (22^nd Dec) published its November customer service statistics which confirm that Ryanair is Europe’s No1 customer service airline.

During November 2011:

· 92% of Ryanair’s over 31,000 flights arrived on time, up 5% on November 2010.

· Less than 1 complaint per 1,000 passengers was received.

· Less than 1 mislaid bag claim per 2,000 passengers was received.

NOVEMBER	2010	2011
On-time flights	87%	92%
Complaints per 1,000 pax	1.64	0.95
Bag complaints per 1,000 pax	0.45	0.38
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from high fares, fuel surcharging flag carriers such as Air France, BA and Lufthansa.

Once they have switched to Ryanair’s prices they keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”

Ryanair Urges Passengers to Travel Lighter During Peak Travel Times

8 December 2011

ONLINE CHECKED-IN BAG FEES TO INCREASE BY €5/£5 FOR PEAK SUMMER 2012 FOR BOOKINGS FROM 15^th DEC NEXT

Ryanair, the world’s favourite airline, today (8^th Dec) announced that it will continue to encourage passengers to travel lighter, particularly during peak travel periods (June, July, Aug, Sept and Christmas 2012), by increasing its peak period checked-in baggage fees by €5/£5 (from €20 to €25) per bag for all online bookings made from 15^th Dec next. To encourage online payment of baggage fees, Ryanair will also increase its checked in bag fees paid at call centres and airports by at least €25/£25 (from €35 to €60) per bag. Low season (Oct – May) online checked-in bag fees will remain unchanged at €15/£15 per bag.

Ryanair will continue to encourage all passengers to avoid its baggage fees by not checking in any bags and instead travelling with Ryanair’s free of charge 10kg carry-on bag allowance.

Ryanair will also increase its ‘boarding card reissue penalty’ from €40/£40 to €60/£60, from 15^th Jan 2012, to try to persuade the less than 10 passengers per day who refuse/fail to bring their boarding card (despite email reminders) to their departure airport as 99.9% of Ryanair passengers already do.

Ryanair’s Stephen McNamara said:

“Ryanair continues to incentivise passengers to travel light especially

during peak periods by raising our online checked-in baggage fees. As always, baggage fees are avoidable, but for those who chose to check-in a bag during peak travel periods the new fees will apply for bookings made after 15^th December next for travel in June, July, August and September 2012. Over 70% of Ryanair passengers will be unaffected by these changes as they already travel with no checked-in bags and instead use Ryanair’s free of charge 10kg carry on allowance.

Also, in a move to persuade the less than 10 passengers per day who fail to print or bring their boarding cards to their departure airport, to do so, we will increase our boarding card re-issue penalty to €60/£60 from 15^th January.”

RYANAIR BAG FEES €/£

Bag Type	SEASON	ONLINE OLD/NEW	APT/CALL OLD/NEW
Bag 1 (15kg)	Low	15/15	35/60
	Peak	20/25	40/100
Big Bag (20kg)	Low	25/25	45/75
	Peak	30/35	50/105
Bag 2 (15kg)	Low	35/35	70/105
	Peak	40/45	80/135

Ryanair No 1Customer Service Stats - September 2011

24 October 2011

Ryanair, the world’s favourite airline, today (24^th Oct) published its September 2011 customer service statistics which confirm that Ryanair is Europe’s No1 customer service airline.

During September 2011:

92% of Ryanair’s over 45,000 flights arrived on time, up 9% on September 2010.
Less than 1 complaint per 1,000 passengers was received.
Less than 1 mislaid bag claim per 1,000 passengers was received.

CUSTOMER SERVICE STATS SEPTEMBER	2010	2011
On-time flights	83%	92%
Complaints per 1,000 pax	1.02	0.61
Baggage complaints per 1,000 pax	0.60	0.51
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

Once they have switched to Ryanair’s prices they keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”

Ryanair No 1 Customer Service Stats - August 2011

28 September 2011

28.09.11

Ryanair, the world’s favourite airline, today (28^th Sep) published its August 2011 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.

During August 2011:

91% of Ryanair’s over 48,000 flights arrived on time, up 5% over last August.
Less than 1 complaint per 1,000 passengers was received.
Less than 1 mislaid bag claim per 1,000 passengers was received.

CUSTOMER SERVICE STATS AUGUST	2010	2011
On-time flights	86%	91%
Complaints per 1,000 pax	0.98	0.57
Baggage complaints per 1,000 pax	0.68	0.60
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges our No 1 customer service delivery continues to encourage passengers to switch from high fares, fuel surcharging, strike-ridden flag carriers such as Air France, BA and Lufthansa.

Once they have switched to Ryanair’s prices they keep coming back for our on time flights, fewest lost bags and great customer service.”

Ryanair No 1 Customer Service Stats - July11

25 August 2011

25.08.11

Ryanair, the world’s favourite airline, today (25^th Aug) published its July 2011 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.

During July 2011:

89% of Ryanair’s over 48,000 flights arrived on time, up 11% over last July.
Less than 1 complaint per 1,000 passengers was received.
Less than 1 mislaid bag claim per 1,000 passengers was received.

CUSTOMER SERVICE STATS JULY	2010	2011
On-time flights	78%	89%
Complaints per 1,000 pax	0.73	0.63
Baggage complaints per 1,000 pax	0.65	0.56
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges our No 1 customer service delivery continues to attract passengers to switch from high fares, fuel surcharging, strike-ridden flag carriers such as Air France, BA and Lufthansa.”

Ryanair No 1 Customer Service Stats - June 2011

2 August 2011

02.08.11

Ryanair, the world’s favourite airline, today (2^ndAug) published its June 2011 customer service statistics. These statistics confirm that Ryanair remains Europe’s No1 customer service airline.

During June 2011:

90% of Ryanair’s over 46,000 flights arrived on time, up 6% over last year.
Less than 1 complaint per 1,000 passengers was received.
Less than 1 mislaid bag claim per 2,000 passengers was received.

CUSTOMER SERVICE STATS JUNE	2010	2011
On-time flights	84%	90%
Complaints per 1,000 pax	0.71	0.60
Baggage complaints per 1,000 pax	0.57	0.46
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and industry leading customer service continues to encourage passengers to switch from high fares, fuel surcharging, strike-ridden flag carriers such as Air France, BA and Lufthansa.

Ryanair No 1 Customer Service Stats - May 2011

15 June 2011

15.06.11

Ryanair, the world’s favourite airline, today (15th June) published its May 2011 customer service statistics. These statistics confirm that Ryanair remains Europe’s No1 customer service airline.

During May 2011:

91% of Ryanair’s over 46,000 flights arrived on time.
Less than 1 complaint per 1,000 passengers was received.
Less than 1 mislaid bag claim per 2,000 passengers was received.

CUSTOMER SERVICE STATS MAY	2010	2011
On-time flights	88%	91%
Complaints per 1,000 pax	0.52	0.61
Baggage complaints per 1,000 pax	0.53	0.43
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

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23 September 2010