Ryanair News

News Release

30.05.12

Ryanair No 1 Customer Service Stats – April 2012

Ryanair, Europe’s only ultra low cost airline, today (30 May) published its Apr 2012 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.

During Apr 2012:

· 89% of over 47,000 flights arrived on-time

· Less than 0.70 complaint per 1,000 passengers was received (up slightly due to Air Traffic Control strikes in France and Spain).

· Less than 0.39 mishandled bag claims per 1,000 passengers was received (down significantly on the previous year)

APRIL	2011	2012
On-time flights	92%	89%
Complaints per 1,000 pax	0.45	0.70
Bag complaints per 1,000 pax	0.47	0.39
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as BA and Lufthansa.

Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”