Ryanair News

News Release

20.01.11

RYANAIR No 1 Customer Service Stats - December 2010

 
Ryanair, the world’s favourite airline, today (20th Jan) published its monthly customer service statistics for December. These statistics confirm that Ryanair delivers Europe’s No1 airline customer service to its passengers.
 
During the month of December 2010:
 
  • 68% of over 32,000 Ryanair flights arrived on time.*
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 mislaid bag claim per 1,000 passengers was received.
 
CUSTOMER SERVICE STATS DECEMBER
2009
2010
On-time flights
76%
68%
Complaints per 1,000 pax
0.66
0.98
Baggage complaints per 1,000 pax
0.62
0.55
Complaints answered within 7 days
99%
99%
·       Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·       Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·       Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
·       Easyjet hasn’t published on-time stats since 27 April 2009 – cancelled again?
 
* decline due to repeated delays caused by widespread snow disruption.
 

 


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