Ryanair News

 
News Release
26.08.10

Ryanair No 1 Customer Service Stats - July 2010

 
 
Ryanair, the world’s favourite airline, today (26th Aug) published its monthly customer service statistics for July. These statistics confirm that Ryanair delivers Europe’s No 1 airline customer service to its passengers.
 
During the month of July 2010:
 
  • 78% of over 46,000 Ryanair flights arrived on time.
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 mislaid bag claim per 1,000 passengers was received.
 
CUSTOMER SERVICE STATS JULY
2009
2010
On-time flights
85%
78%
Complaints per 1,000 pax
0.67
0.73
Baggage complaints per 1,000 pax
0.70
0.37
Complaints answered within 7 days
99%
99%
·       Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·       Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·       Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
·       Easyjet hasn’t published on-time stats since 27 April 2009 – cancelled again?
 

 

Ryanair footer