Ryanair News

News Release

25.08.11

Ryanair No 1 Customer Service Stats - July11

 
Ryanair, the world’s favourite airline, today (25th Aug) published its July 2011 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.
 
During July 2011:
 
  • 89% of Ryanair’s over 48,000 flights arrived on time, up 11% over last July.
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 mislaid bag claim per 1,000 passengers was received.
 
CUSTOMER SERVICE STATS JULY
2010
2011
On-time flights
78%
89%
Complaints per 1,000 pax
0.73
0.63
Baggage complaints per 1,000 pax
0.65
0.56
Complaints answered within 7 days
99%
99%
·       Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·       Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·       Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

 

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges our No 1 customer service delivery continues to attract passengers to switch from high fares, fuel surcharging, strike-ridden flag carriers such as Air France, BA and Lufthansa.”
                                                           
 
 

 


Ryanair footer