Ryanair News

News Release

02.08.11

Ryanair No 1 Customer Service Stats - June 2011

Ryanair, the world’s favourite airline, today (2nd Aug) published its June 2011 customer service statistics. These statistics confirm that Ryanair remains Europe’s No1 customer service airline.
 
During June 2011:
 
  • 90% of Ryanair’s over 46,000 flights arrived on time, up 6% over last year.
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 mislaid bag claim per 2,000 passengers was received.
 
CUSTOMER SERVICE STATS JUNE
2010
2011
On-time flights
84%
90%
Complaints per 1,000 pax
0.71
0.60
Baggage complaints per 1,000 pax
0.57
0.46
Complaints answered within 7 days
99%
99%
·         Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·         Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·         Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

 

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and industry leading customer service continues to encourage passengers to switch from high fares, fuel surcharging, strike-ridden flag carriers such as Air France, BA and Lufthansa.
                                                           
 
 

 


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