Ryanair News

News Release

28.04.11

Ryanair No 1 Customer Service Stats - March 2011

 
Ryanair, the world’s favourite airline, today (28th Apr) published its March 2011 customer service statistics. These statistics confirm that Ryanair remains Europe’s No1 customer service airline.
 
During March 2011:
 
  • 93% of Ryanair’s over 38,000 flights arrived on time.
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 mislaid bag claim per 2,000 passengers was received.
 
CUSTOMER SERVICE STATS MARCH
2010
2011
On-time flights
90%
93%
Complaints per 1,000 pax
1.07
0.77
Baggage complaints per 1,000 pax
0.51
0.41
Complaints answered within 7 days
99%
99%
·         Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·         Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·         Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
·         Easyjet hasn’t published on-time stats since 27 April 2009 – cancelled again?
 

 


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