Ryanair News

News Release

15.06.11

Ryanair No 1 Customer Service Stats - May 2011

 
Ryanair, the world’s favourite airline, today (15th June) published its May 2011 customer service statistics. These statistics confirm that Ryanair remains Europe’s No1 customer service airline.
 
During May 2011:
 
  • 91% of Ryanair’s over 46,000 flights arrived on time.
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 bag complaint 1,000 passengers was received. 
CUSTOMER SERVICE STATS MAY
2010
2011
On-time flights
88%
91%
Complaints per 1,000 pax
0.52
0.61
Baggage complaints per 1,000 pax
0.53
0.43
Complaints answered within 7 days
99%
99%
·         Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·         Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·         Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
 
 
                                                    
 
 
 

 


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