Ryanair News

News Release

20.10.10

Ryanair No 1Customer Service Stats - September 2010

 
Ryanair, the world’s favourite airline, today (20th Oct) published its monthly customer service statistics for September. These statistics confirm that Ryanair delivers Europe’s No 1 airline customer service to its passengers.
 
During the month of September 2010:
 
  • 83% of over 42,000 Ryanair flights arrived on time.*
  • Less than 1 complaint per 2,000 passengers was received.
  • Less than 1 mislaid bag claim per 3,000 passengers was received.
 
CUSTOMER SERVICE STATS SEPTEMBER
2009
2010
On-time flights
93%
83%
Complaints per 2,000 pax
0.40
0.49
Baggage complaints per 1,000 pax
0.49
0.29
Complaints answered within 7 days
99%
99%
·       Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·       Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·       Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
·       Easyjet hasn’t published on-time stats since 27 April 2009 – cancelled again?
 
* 10% decline due to repeated delays caused by French & Spanish ATC strikes & go slows.
 
 

 


Ryanair footer