Contact Us

Before You Fly

If you have a query firstly please refer to our Travel Questions on our website - click below link

or alternatively contact your nearest reservation centre click here

After You Have Flown

If you have flown with Ryanair and wish to complain about your experience, then write to us including the following information:

RESERVATION NUMBER (e.g. ABC123) - We cannot process complaints without this
Full Flight Details - date/routes
Passenger Names

Please mark for the attention of one of the following departments

For Complaints
Customer Service Department
PO Box 11451
Swords
Co Dublin
Ireland
Fax +353 1 8121676

For EU261 Cancellation and Delay Complaints
EU Passenger Compensation Dept
PO Box 11451
Swords
Co Dublin
Ireland
Fax +353 1 8121676

For Refunds - Cancelled Flights
Ryanair Refunds Dept
PO Box 11451
Swords
Co Dublin
Ireland
Fax +353 1 8121676

Baggage Claims - Damage/Mishandled/Lost

Click here to submit your baggage claim online. Please retain all receipts as you will be required to forward receipts once your online claim has been accepted.

Complaints/Claims will only be accepted by mail or fax and preferably written in the English language. Passengers are advised to submit copies only, as original documentation will not be retained or returned.

We will respond to you, as outlined in our Customer Charter and to the email address provided at the time of reservation.