Special Assistance

You can book oxygen by calling the Ryanair Special Assistance Line.

Any passenger requiring oxygen should book this requirement through Ryanair Special Assistance Line, preferably on the same day as the original booking, as there is a limitation on this service. Failure to pre-advise may result in the service being unavailable on arrival at the airport and you being unable to travel on your booked flight.

N.B. Passengers requiring oxygen must carry a letter in English from their doctor which specifically confirms that:

1. They are fit to travel
2. They do not require a continuous supply of oxygen for more than 120 minutes at high flow or 240 minutes at the low flow rate
3. The therapeutic oxygen at flow rate provided is suitable for the passenger needs

Passengers will not be accepted for travel without this letter.

N.B. Passengers requiring oxygen must provide to our Reservation Centre a letter in English from their doctor (dated within 2 weeks of intended date of travel) confirming that they are fit to travel and that they do not require a continuous supply of oxygen and that the therapeutic oxygen flow rate available on Ryanair flights is suitable for their patient. Passengers are also required to carry this letter as they will not be accepted for travel without this letter.

A fee of £100/€100 (or local currency equivalent) applies to pre-book oxygen. The oxygen charge, which is subsidised by Ryanair, covers the expenses incurred for the provision of the oxygen for the passenger. The charge includes such items as administration, maintenance of the cylinders, refilling after use, etc. The fee is payable per booking at the time the service is requested.

Ryanair can supply therapeutic oxygen at two flow rates and the flow rate required must be confirmed as suitable in writing by your doctor.

• 2 litres per minute for the duration of 240 minutes - low flow
• 4 litres per minute for a duration of 120 minutes - high flow

We recommend that customers requiring a continuous supply of oxygen for more than 240 minutes at low flow should not travel on Ryanair. However, customers should also refer to our policy on the use of portable oxygen concentrators onboard our aircraft

As only one in-flight oxygen request per flight is legally permitted, this service is subject to availability. We cannot provide additional oxygen other than that detailed above. Requests for in-flight oxygen should be advised well in advance via the Ryanair Special Assistance Line. In-flight oxygen requests cannot be approved until a doctor’s letter dated within 2 weeks of travel is received to confirm that the passenger although requiring in-flight oxygen is fit for travel and that the therapeutic oxygen flow rate available on Ryanair is suitable for their patient.