Baggage

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Claim Time Limits - Damaged, Delayed or Lost Checked Baggage
  • The reporting of damage, delay or loss of checked baggage at your arrival airport does not constitute a baggage claim. A claim must be submitted to Ryanair within the below time limits set out by the Montreal Convention 1999.
  • Airlines’ liability for loss, delay or damage to checked baggage is limited unless a higher value is declared in advance and additional charges paid. As our liability is limited you may wish to claim with your travel insurer directly.

Damage to Checked Baggage

Damage to checked baggage must be reported at your arrival airport and in addition a claim submitted to Ryanair within 7 days from the date of bag damage occurring

  • Copies of original receipt(s) for damaged item(s) will be requested. Damaged items and original receipts must be retained until the claim has been finalised.
  • A replacement bag receipt in lieu of original damage bag receipt cannot be accepted.
  • Damaged baggage claims will be processed within 15 working days of receipt.
  • We will respond using the postal/email address provided in the claim form.

Click here to submit your damaged baggage claim online.

Loss/Delayed Checked Baggage

Loss or delay of checked baggage must be reported at your arrival airport and in addition a claim submitted to Ryanair within 21 days from the date of the misplacement/delay/loss

  • Copies of original receipt(s) for delayed/lost item(s) will be requested. Original receipts must be retained until the claim has been finalised.
  • Delayed baggage claims will be processed within 15 working days of receipt.
  • Lost baggage claims will be processed within 28 working days of receipt (once the full baggage tracing process has been completed)
  • We will respond using the postal/email address provided in the claim form.

Click here to submit your loss or delayed baggage claim online.

Click here for information on personal belongings left on the aircraft

 

 



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