|
<< BACK
|
What do I do if I need to make a baggage claim? |
|
Claims should be submitted within 7 days. Click here to submit your baggage claim online. Please retain all receipts as you will be required to forward receipts once your online claim has been accepted. Please also notify your insurance company if you are claiming directly. Passengers are advised to submit copies only, as original documentation will not be returned. To help us process your claim quickly please retain all receipts and your flight reservation number. Any damaged items must be retained by the passenger until the claim has been finalised by the airline or insurance company. You will be requested to submit copies of receipts to the airline. Please be advised that replacement receipts cannot be accepted for damage baggage claims. We strongly recommend that passengers retain all original receipts applicable to their baggage claim. Any damaged items must be retained by the passenger until the claim has been finalized by the airline or insurance company. Under Ryanair's General Terms and Conditions of Travel we accept no liability for the loss of money, jewellery, precious metals, tobacco products, keys, cameras, computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples either on your person or in your cabin baggage. Upon receipt of you claim, claims for damaged baggage will be processed within 14 working days. Claims for Lost baggage will be processed within 28 working days (to allow for a full trace to be completed on the lost baggage). Ryanair do not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. Any items located on board are forwarded directly to the lost property offices at the airport of destination. |
|
<< BACK |