Flight Disruptions

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What I am entitled to under EU Regulation 261?

If your flight is cancelled, for whatever reason, the EU261 Regulation provides that you are entitled to choose between either of the following:

 (a)   Full Refund – The airline will provide a full refund on your unused airfare.  (If you chose to make alternative transport arrangements i.e. car hire, trains, ferries etc. these are not covered under EU261 and therefore such claims should be directed to your travel insurance company as the airline will not provide reimbursement for alternative travel expenses), or

(b)    *re-routing, on the next available flight to your final destination, or

(c)    re-routing, on a future flight, to your final destination at a later date at your convenience.

*If, you select option (b) - the EU261 Regulation requires an airline to provide:

        (i)      meals and refreshments in reasonable relation to the waiting time;

        (ii)     two telephone calls, fax messages or e-mails;

        (iii)    reasonable hotel accommodation where a stay of one or more nights becomes necessary;

        (iv)    reasonable transport between the airport and place of accommodation (hotel or other).

Please click here for more information on EU Regulation (EC) No. 261/2004.
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