General Terms & Conditions of Carriage
15.1 NOTICE OF CLAIMS
15.1.1 For the purpose of a claim under 15.1.2, acceptance of Checked Baggage by the bearer of the Baggage Identification Tag, without complaint at the time of delivery, is prima facie evidence that it has been delivered in good condition and in accordance with the contract of carriage.
15.1.2 If you wish to file a claim or an action regarding Damage to Checked Baggage, you must write and complain as soon as possible. In the case of Damage to Checked Baggage, you must write and complain within seven (7) Days and in the case of delay within twenty-one (21) Days, in both cases from the date on which the Baggage was placed at your disposal.
15.2 LIMITATION OF ACTIONS
Any right to damages and/or compensation shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.