General Terms & Conditions of Carriage
- AIR CARRIER LIABILITY FOR PASSENGERS AND THEIR BAGGAGE
- TRAVEL DOCUMENTS-PHOTO ID
- CHECKED BAGGAGE
- CABIN BAGGAGE
- CHILDREN, INFANTS & YOUNG PERSONS
- FAMILY EXTRA - DISCOUNT OFFER
- BUSINESS PLUS - FLEXIBLE FARES
- CARRIAGE OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
- PASSENGERS REQUIRED TO TRAVEL WITH AN ACCOMPANYING PERSON
- BLIND/VISION IMPAIRED PASSENGERS
- CARRIAGE OF GUIDE/ASSISTANCE DOGS
- DEAF OR HEARING IMPAIRED PASSENGERS
- ELECTRIC WHEELCHAIRS/SCOOTERS AND OTHER MOBILITY EQUIPMENT
- INFECTIOUS DISEASES AND SKIN CONDITIONS
- FLIGHT DATE, NAME & ROUTE CHANGES
- PRIORITY BOARDING
- ALLOCATED SEATING
- ATOL INFORMATION
AIR CARRIER LIABILITY FOR PASSENGERS AND THEIR BAGGAGE
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention 1999.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 Special Drawing Rights ("SDRs") the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs.
In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs.
In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs.
Delay, Loss or Damage to Baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Claim Time Limits for Delayed, Lost or Damaged Baggage
The reporting of damage/misplaced baggage at your arrival airport does not represent a claim to Ryanair and therefore it is necessary to also make a claim directly, within the time limits set by the Montreal Convention 1999.
- Damaged Baggage – must be reported at your arrival airport and in addition a documented claim submitted to Ryanair within 7 days from the date of damage.
- Misplaced Baggage – must be reported at your arrival airport and in addition a documented claim submitted to Ryanair within 21 days from the date of misplacement.
Higher Limits for Baggage
Under the Montreal Convention 1999, Ryanair’s liability for lost, damaged or delayed baggage is limited to 1131 SDR (approx. €1300). A passenger can benefit from a higher checked baggage liability by making a Special Checked Baggage Declaration of Value and paying a fee of €50/£50 or equivalent in local currency (plus VAT for domestic flights), per person/per one way flight. The payment of this fee raises the checked baggage liability limit to 2,262 Special Drawing Rights (approx. €2600). Each Checked Baggage Special Declaration of Value Fee must be paid for at the airport of departure.
Liability of Contracting and Actual Carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time Limitation for Action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the above information
The basis of the rules described above in the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No.2027/97 (as amended by Regulation (EC) No.889/2002) and the national legislation of the Member states.
TRAVEL DOCUMENTS-PHOTO ID
It is each passenger's personal responsibility to ensure that he or she has valid travel documentation which meets the requirements of Ryanair, immigration and other authorities at every destination.
TRAVEL DOCUMENTS ACCEPTED ON INTERNATIONAL FLIGHTS ARE:
- A valid passport
- A valid National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currently issue National Identity Cards acceptable for carriage on Ryanair flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France*, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden (not accepted on non Schengen flights), Switzerland. *The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years ONLY for cards issued between 2nd January 2004 and 31st December 2013 (except flights to/from Malta) .
- A valid German Government issued ‘Kinderausweis’ travel document
- A valid Greek National Police identity card
- A valid Spanish Family Book (for use by children under 14 years travelling with their parents/legal guardians on Spanish domestic flights only)
- A valid Italian ‘Certificato Di Nascita’ with photo (for use by children under 16 years) which has been endorsed as ‘VALIDO PER L'ESPATRIO’ for travel on international flights, no endorsement is required when travelling on Italian domestic flights.. It is the passenger's personal responsibility to ensure that this document meets the requirements of immigration and other governmental authorities at the destination airport.
- A valid Italian AT/BT card (for Italian domestic flights only).
- A valid UN Refugee Convention Travel Document – (issued in accordance with Article 28(1) of the 1951 UN Convention, by a Government in place of a valid passport.)
- A valid Convention Travel Document – (issued in accordance with Article 27 of the 1954 UN Convention for Stateless Persons, by a contracting state in place of a valid passport)
- A valid Collective Passport issued by an EU/EEA country
- For travel to Morocco - only a valid passport is accepted.
A passport for travel outside the EEA (European Economic Area) must be valid for period of intended stay
If a visa is applicable any children/infants must be travelling with the adult named on a visa vignette
In order to ensure compliance, passengers should carry a valid passport (and visa if applicable) or EU/EEA government issued national identification card on all journeys. Any fines, penalties, payments or expenditures incurred as a result of breach of these requirements shall be paid by or charged to you.
Children added to a Parents/Guardians Passport – EU/EEA Nationals (except UK and Ireland passport holders) - From 26th June 2012 children should have their own Passport when travelling (one person per passport). From this date onwards existing entries of children in their parents passports are no longer valid. The passport is only valid for its holder and any child added to the document MUST hold their own passport. Please refer to your passport issuing office for further details.
TRAVEL DOCUMENTS ACCEPTED ON DOMESTIC FLIGHTS ARE:
Each passenger may check in up to two checked bags upon payment of the applicable checked baggage fees by electing to purchase a checked baggage allowance of either 15 kilos or 20 kilos when make their initial booking. After the booking is made checked baggage can be added to a reservation via the Manage My Booking facility up to 4 hours before the scheduled flight departure time. The checked baggage fees are charged per person/per one way flight. Higher baggage fees apply when checked bags are purchased via Manage Booking, a Ryanair call centre or airport ticket desk, during peak periods and on selected routes. Fees may vary from time to time but it is the rates in force at the time you book and/or pay for your checked baggage allowance which apply.
Any sharp objects in Checked Baggage should be securely wrapped to prevent injury to screeners and handling personnel.
For full details of our current Checked Baggage Fees, see our Table of Fees.
The pooling or sharing of purchased checked baggage allowances is permitted with others included on the same flight reservation when checking in together.
Any passenger exceeding their personal checked baggage allowance will be charged for excess baggage at the rate prevailing on the day of travel. This is currently £10/€10 per kilo (or local currency equivalent).
At airports with self-service kiosks, you must have paid any checked baggage fees and/or excess baggage charges and deposited your checked baggage at a bag drop desk no later than 40 minutes before scheduled departure time.
One fully collapsible pushchair/double pushchair/travel system/baby sling per child plus one of the following items: car seat or booster seat or travelcot can be carried free of charge. Any other additional items of infant/child equipment (max weight 20kg per item) can be booked online at the rate of £10/€10 per item/per one way flight.
Mobility equipment is carried free of charge.
Sporting or musical equipment including but not limited to large fishing rods, golf clubs, bikes* (bikes have a weight limit of 30 kilos), scooters, fencing equipment, pole vaults, javelin, surfboards, bodyboards, snowboards and skis and large musical instruments including but not limited to harps, double bass and drums are inherently unsuitable for carriage by airlines operating fast turnarounds such as Ryanair. However, these items may be carried in the hold of the aircraft in addition to your personal checked baggage allowance up to a limit of 20 kilos per item upon payment of a discounted online fee of £50/€50 per item, per one way flight. If the item is purchased at the airport or through a Ryanair call centre a higher fee of £60/€60 per item/per one way flight will apply). Any sporting and musical item weighing over the 20 kilos allowance will be charged for the excess at the applicable excess baggage rate per kilo.
* Bicycles - MUST be contained in a protective box or bag in order to be accepted for travel.
Electric bicycles cannot be carried
Smaller musical items such as a guitar, violin or viola which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no checked or cabin baggage allowance associated with the purchase of an extra seat.
To book an extra seat for an item the word "ITEM SEAT" must be entered as the surname and "EXTRA" must be entered at the first name. EXTRA ITEM SEAT will then be displayed on the reservation and online boarding pass. The accompanying passenger's travel document details must be entered during the online check- in process. Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort.
For health and safety reasons Ryanair does not accept for carriage any individual item exceeding 32 kilos or with combined dimensions of more than 81cms (height), 119cms (width) and 119cms (depth). This weight limit does not apply to mobility equipment.
Ryanair is not liable if and to the extent that the Damage resulted from the inherent defect, quality or vice of the Baggage. Accordingly, we shall have no liability for unsuitably packed, perishable, damaged or fragile items.
You must also fully comply with Article 8 of our Terms & Conditions of Carriage (click here for details).
One cabin bag weighing up to 10 kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to 35 x 20 x 20 cms may be carried per passenger*.
There is no cabin bag allowance for an infant (aged 8 days to 23 months) travelling on an adult’s lap; however a baby bag up to 5kg may be carried by the accompanying adult in addition to their own cabin bag allowance
Due to cabin space limitations only 90 large cabin bags (55 x 40 x 20 cms) can be carried in the cabin, any remainder will be carried free of charge in the aircraft hold.
Oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee of £50/€50 (fee subject to VAT on domestic flights at applicable government rates). If you are unsure, check at the Bag Drop desk before going through security.
* A baby bag up to 5kg may be carried by the accompanying adult in addition to their own cabin bag allowance when an infant (aged 8 days to 23 months) is travelling on an adult’s lap.
Smaller musical items such as a cello, guitar, violin or viola which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no checked or cabin baggage allowance associated with the purchase of an extra seat.
To book an extra seat for an item the word "ITEM SEAT" must be entered as the surname and "EXTRA" must be entered at the first name. EXTRA ITEM SEAT will then be displayed on the reservation and online boarding pass. The accompanying passenger's travel document details must be entered during the online check- in process. Spanish Resident and Large Family Discount is not applicable on EXTRA seats.
Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort/broken leg.
You must also fully comply with Article 8 of our Terms & Conditions of Carriage (click here for details).
CHILDREN, INFANTS & YOUNG PERSONS
Ryanair does not carry unaccompanied minors under 16 years. Children under the age of 16 years must always be accompanied by a passenger over 16 years. Escort and special facilities are NOT available.
For regulatory reasons, infants aged between 8 days and 12 months (on the date of return travel) must sit on an adult's lap using an infant seat belt provided by the cabin crew. The charge for carriage of infants is £20/€20 (or local currency equivalent) per infant/per one way flight (maximum one infant per adult). Infants aged over 12 months can travel in their own aircraft seat if using an Amsafe CARES child restraint, please contact a call centre to book this
No baby/car seats are allowed in the cabin of the aircraft. Infants do not qualify for any baggage allowance. If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey.
Spanish resident children under the age of 18 years who are travelling without their parents/legal guardians on a valid national identity card on flights between European Economic Area (EEA) countries must have a form (collected from their local police station) of written authorisation to travel from their parents. This form will need to be presented at the passport control.
From the 01st January 2013, French children under the age of 18 years who are travelling without their parents/legal guardians are not required to have a written authorisation to travel from their parents. They are required to present a valid passport or national identity card only. This applies to any flight/route.
Italian minors under 14 years travelling with the new style ID Card “Carta d‘identità” with one or both parents can travel on EU/Schengen flights with no additional documentation required. If travelling outside EU/Schengen they must also be in possession of their birth certificate. If travelling with neither parent with the new style ID card they should be in possession of an „Affido“.
Italian minors under 16 years travelling with only one parent OR Guardian must be in receipt of an 'Affido' which must be signed by the parent who is not travelling.
Portuguese routes: Portuguese nationals and alien residents under 18 years leaving or re-entering Portugal, to or from a non-Schengen member state unaccompanied by their father, mother or legal guardian need a travel authorisation. This must be signed by both parents or legal guardian with the signature notarised if the parents or legal guardian reside in Portugal; or authenticated by a Portuguese embassy or consulate in the country where the parents or legal guardian reside. This travel authorisation is also required when minors are accompanied by a person other than their father, mother or legal guardian. In such cases the travel authorisation must also clearly show the name of the accompanying person. Foreign minors under 18 years and traveling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.
FAMILY EXTRA - DISCOUNT OFFER
From the 17thJune 2014 Ryanair is offering 50% discounts off checked bags, allocated seating, Priority Boarding and travel insurance for children (under 16) when the accompanying adult(s) in the same booking, purchase a corresponding fully priced service.
Family Extra discounts are only offered when making a new flight booking from the 17June onwards.
- There are 50% discounts off checked bags, allocated seats, Priority Boarding and travel insurance for up to a maximum of 2 children when 1 accompanying adult included in the same reservation purchases the corresponding fully priced item.
- There are 50% discounts off checked bags, allocated seats, Priority Boarding and travel insurance for up to a maximum of 4 children when the 2 accompanying adults included in the same reservation, purchase the corresponding fully priced item.
- Adults and children must be booked in the same reservation to receive Family Extra discounts.
Fly & Save – 20% discount
Customers who have flown twice (return flights) with us using Family Extra discounts within a calendar year should apply for a 20% discount off their third flight when travelling with children via our webform selecting the Family Extra dropdown option. If the application is approved a unique discount code will be issued via email. The Fly’ & Save 20% discount code which can be redeemed online will expire 4 weeks after issuance and travel can take place between October and March inclusive with blackout periods between the 18th December 2014 – 7th January 2015 inclusive and 27th March 2015 – 13th April 2015 inclusive.
BUSINESS PLUS - FLEXIBLE FARES
Business First flexible fares are available on all flights, this fare type must be combined if booking a return flight.
All Business Plus fares are non-refundable, except as provided in Articles 4.2, 10.2, 10.3 and 10.4 of these Terms & Conditions.
On the day of travel, the booked flight can be changed (flight/route), free of charge, to an earlier or later flight that day (subject to seat availability). This free flight change can take place up to 40 minutes* before the original flight departure time if transferring to a later flight or 40 minutes* before the new flight if moving to an earlier service. This change can be completed at the airport ticket desk or via a call centre (subject to opening hours). Any flight changes (flight/route) made before the day of travel will not be charged a Flight Change fee but any applicable fare difference is payable. Customers who have already checked in online will need to contact us to uncheck their flight before a change can be made.
*1 hour if calling us (subject to call centre opening hours ).
Route changes are permitted between the same departure and destination countries. A route change of all flights in a booking can be made online, however once the outbound flight has taken place, a route change for the return flight can only be made at an airport ticket desk or via a call centre (subject to opening hours .
When a flight is changed, the included Business Plus services (listed below) are transferred to the new flight subject to availability), however if a service cannot be transferred, no refund is due. Business Plus customers can check-in at the airport free of charge.
The following services are included in the Business Plus fare - one 20kg checked bag, Premium Seat (subject to seat availability) Priority Boarding, airport FastTrack security service (available at London Stansted, Dublin, Brussels Charleroi, Milan Bergamo, Barcelona, Manchester, East Midlands, Frankfurt Hahn, Warsaw Modlin and Liverpool) and SMS flight details. These services must be selected at the time of booking in order to include them free of charge. If added after booking they are charged at the prices detailed in the Table of Fees.
CARRIAGE OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
(Notice Pursuant To EC Regulation 1107/2006 : Carriage of Disabled Persons and Persons with Reduced Mobility)
Cabin Seating Restrictions for Certain Categories of Passenger
In accordance with regulatory requirements (EU-OPS 1.260), our flight crew must ensure that access to emergency equipment and evacuation of the aircraft in an emergency will not be impeded before allocating seats
Seating Restriction– For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window*
Customers who have limited mobility in the cabin (see assistance types below) or who are using therapeutic oxygen, an Amsafe, Crelling harness or Meru chair will be allocated (by calling or emailing the Special Assistance Team) a suitable seat onboard free of charge along with one travel companion. These customers will be boarded after general boarding is completed.
Passengers travelling with guide/assistance dogs
- Assistance type (BDGR) Passenger travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew
- Assistance type (PETC) Passenger travelling with a guide/assistance dog, but requires no special airport special assistance services
Passengers, with limited or no mobility in the cabin
- Assistance type (WCHC) Passenger requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat
- Assistance type (WCHS) Passenger requires assistance through the airport (departure & arrival) and up/down the aircraft steps
Passengers with an intellectual disability
- Assistance type (DPNA) Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.
Passengers who are blind/vision impaired requiring assistance
- Assistance type (BLND) Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew
The airport special assistance booked by a customer is detailed on the online boarding pass, if the word (PRM Seat) is displayed on the boarding pass then the customer should contact our Special Assistance team to have a suitable seat allocated free of charge plus one travel companion.
Customers who have prebooked any other type of airport special assistance are NOT allocated a specific seat onboard and can purchase a Premium or Regular seat (except emergency exit seats) during initial booking, Manage Booking or during Online Check In or be randomly allocated a seat free of charge when checking in online (see our Regulations concerning Allocated Seating)
Please note: emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind.
Certain passengers cannot be seated in emergency exit rows where they could obstruct access to emergency equipment or hinder an emergency aircraft evacuation:
- Passengers with reduced mobility, blind/vision impaired, intellectual disability, those travelling with an assistance dog and passengers whose physical size or age would prevent from being able to move quickly
The final decision relating to aircraft /seating safety issues always rests with the Captain.
Reservation of Airport Special Assistance
Passengers requiring airport special assistance can pre-book these services on the Ryanair website up to 48 hours before the flight. After this time and up to 12 hours prior to scheduled flight departure, passengers should contact the Ryanair Special Assistance Line (subject to opening hours). If 48 hour’s notice is not provided the required assistance may not be available, however the airport special assistance provider will make all reasonable efforts to provide the service.
In order for the airport assistance company to provide the pre-booked service, passengers must present at the special assistance desk 1 hour 40 minutes before flight departure.
Please retain your boarding pass or airport special assistance receipt for production on arrival at your destination airport in order to obtain the pre-booked assistance.
Passengers with pre-booked airport assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.
Travelling with mobility aids and/or medical equipment
Passengers with reduced mobility are permitted to carry, free of charge, two pieces of mobility equipment plus necessary medical equipment needed for the duration of their stay.
Passenger wishing to carry medical equipment as an additional item of checked baggage should contact the Ryanair Special Assistance Line to receive a checked baggage waiver letter for presentation at the Bag Drop Desk.
Customers wishing to bring medical equipment as an additional item of cabin baggage should contact the Ryanair Special Assistance Line to receive a cabin baggage waiver letter for presentation at the Boarding Gate.
PASSENGERS REQUIRED TO TRAVEL WITH AN ACCOMPANYING PERSON
We require an able bodied accompanying adult (aged 16 and over) to travel with an accompanying passenger when it is evident that a reduced mobility passenger is not self-reliant and could pose a risk to safety.
Guidelines for Air Passenger Self Reliance:
The below information regarding air passenger self reliance is set out by the UK Department for Transport -Access to Air Travel for Disabled People: Code of Practice (July 2008)
Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must be travel with an able bodied accompanying adult aged 16 and over who is capable of providing the assistance required.
- Passengers must be capable of using toilet facilities unaided
- Passengers must be capable of feeding themselves unaided
- Passengers must be capable of administering their own medicines and medical procedures unaided.
- Can support their upper body without assistance
Where a reduced mobility passenger is travelling with an accompanying adult, we will do our best to ensure the accompanying passenger is seated next to them
Each able bodied accompanying adult cannot assist more than one reduced mobility passenger and must purchase the prevailing adult fare.
In order for an airport to provide pre-booked special assistance, passengers must present at the special assistance desk at least 1 hour 40 minutes before their flight departure.
Passengers with pre-booked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.
BLIND/VISION IMPAIRED PASSENGERS
Blind or vision impaired passengers who are not self reliant as per the above guidelines must travel with an able bodied accompanying adult aged 16 or over.
CARRIAGE OF GUIDE/ASSISTANCE DOGS
GUIDE/ASSISTANCE DOGS ARE ACCEPTED ON THE FOLLOWING ROUTES
- All Ryanair intra EU/EEA flights
- All Ryanair domestic flights
Guide/Assistance dogs are NOT Accepted on flights on the following non EU routes:
- Flights to/from Morocco.
Specific Guidelines for the entry of Guide/Assistance Dog into the UK & Republic of Ireland
When entering the UK or Republic of Ireland, passenger’s travelling with a guide/assistance dog must carry either:
Valid EU pet passport
Third country official veterinary health certificate (plus required medical documentation)
The EU Pet Passport or veterinary health certificate must be supported with documentation confirming that the guide/assistance dog is affiliated to one of the following organisations to enable entry to the UK or the Republic of Ireland.
International Guide Dog Federation
Assistance Dogs UK
Assistance Dogs International (ADI)
Specific Guidelines for Guide/Assistance Dog Entry travelling on Intra EU/EEA Flights
- Passengers travelling with a guide/assistance dog must carry a valid Pets Passport* or third country official veterinary certificate* (plus required medical documentation) on all EU/EEA flights.
General Guidelines for Travel:
- To be accepted on a Ryanair flight a guide/assistance dog must be trained to perform tasks for the benefit of an individual with a disability (physical, sensory or psychiatric).
- The guide/assistance dog shall wear a standard identifying jacket or harness throughout the journey.
- Guide/assistance dogs travel in the aircraft cabin and must sit on the floor at the passenger's feet. A maximum of four guide/assistance dogs are permitted per flight. The dog along with containers and food are carried free of charge.
- Any passenger wishing to travel with their guide/assistance dog on board should pre-advise us preferably on the same day as booking. This can be done online or via the Ryanair Special Assistance Line.
Please note: failure to pre-advise us may result in the service being unavailable on arrival at the airport and you being unable to travel on your booked flight.
*Pets Passport: It is the passenger’s responsibility to ensure that the Pet Passport presented is up to date and complies with the vaccination and treatment requirements of the destination country. We cannot accept liability for any guide/assistance dogs that are incorrectly documented. We recommend if you have any doubts about your dog’s eligibility to travel that you contact the destination airport prior to travel, to confirm Pet Passport details.
*Third country veterinary health certificate: Guide dog and assistance dog owners in countries which do not issue Pet Passports, will need to obtain an official veterinary health certificate to show that their dog complies with the rules of the Pet Travel Scheme.
DEAF OR HEARING IMPAIRED PASSENGERS
Deaf or hearing impaired passengers, who are self-reliant, as per the above guidelines, may travel without an accompanying adult aged 16 or over.
ELECTRIC WHEELCHAIRS/SCOOTERS AND OTHER MOBILITY EQUIPMENT
Passengers with reduced mobility who are travelling with an electric wheelchair/mobility scooter are required to advise us at least 48 hours before travel of the make, model, weight and lowest collapsed height of the wheelchair. Passengers are also asked to bring the operating instructions to the airport .
Electric wheelchairs/mobility scooter must comply with the following to be accepted for carriage:
- The wheelchair battery must be dry/gel cell ONLY
- The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms (width) and 119cms (depth)
- The battery power must be isolated and exposed terminals protected from short circuiting, to protect the wheelchair/mobility aid from inadvertent activation, please remove the key, deactivate using the joystick or deactivate using an isolation switch or buttons, or other isolation mechanism (such as Anderson Connector or Airsafe plug ).
The 32kg single item weight limit does not apply to mobility equipment.
No wheelchairs are permitted to travel in the aircraft cabin and segways cannot be carried.
We recommend that travel insurance cover for their mobility aids be purchased as an airline’s liability is limited under the Montreal Convention 1999.
Onboard Aisle Chairs
We have onboard aisle wheelchairs chairs available on all our aircraft and our crew are trained to provide assistance to reduced mobility passengers in moving to and from the aircraft lavatory door. For health and safety reasons our crew cannot assist passengers to move from their seat to the onboard wheelchair or from/to the chair into the lavatory or with medication.
For safety reasons, Ryanair does not permit customers to bring their own oxygen on board. If oxygen is required for use during the flight it must be reserved at the latest 3 days prior to travel directly with Ryanair via your local Ryanair call centre or by emailing our Special Assistance team preferably on the same day of booking for a fee specified in the Ryanair Fees.*
Safety regulations limit oxygen requests to one per flight. Customers requiring oxygen must carry a letter from their doctor written in English confirming that they are fit to travel; that they do not require a continuous supply of oxygen for more than 250 minutes at a flow rate of 2 litres per minute and that the oxygen we provide is suitable for them. Customers are unable to be accepted for travel without this letter.
*Please note that therapeutic oxygen cannot be provided on Ryanair flights operated by Air Explore and Air Contractors.
INFECTIOUS DISEASES AND SKIN CONDITIONS
All air carriers have the right to refuse to carry passengers with conditions that may worsen, or have serious consequences, during the flight (Download the World Health Organisation fitness to fly information (PDF - 84KB)). If there is any concern or indication that a passenger could be suffering from an infectious disease/skin condition then the airline may require medical clearance. Passengers travelling with any visible skin conditions (which may include but not limited to the below) are recommended to travel with a medical certificate or doctor’s letter confirming that they are fit to fly.
Passengers travelling with any of the following conditions are required to produce a medical certificate confirming that they are fit to fly:
- Rubella: Passengers can be accepted for travel four (4) days after the appearance of the rash.
- Measles: Passengers can be accepted for travel seven (7) days after the appearance of the rash.
- Mumps: Passengers can be accepted for travel when all swelling has subsided. This is usually after seven (7) days however it can take up to 14 days.
- Chicken pox: Passengers can be accepted for travel seven (7) days after the appearance of the last new spot.
Once an uncomplicated pregnancy enters its 28th week, expectant mothers are required to carry a 'fit to fly' letter completed by their midwife/doctor click here to download the template letter. This completed letter should be dated within 2 weeks of your booked flight and presented at either the bag drop desk and/or the boarding gate.
Ryanair reserves the right to refuse travel of an expectant mother over 28 weeks pregnant who does not present a completed "fit to fly" letter from their midwife/doctor at either the bag drop desk and/or the boarding gate.
For uncomplicated pregnancies travel is not permitted beyond the following dates:
- For an uncomplicated single pregnancy, travel is not permitted beyond the end of the 36th week of pregnancy
- For an uncomplicated twins, triplets etc. pregnancy, travel is not permitted beyond the end of the 32nd week of pregnancy.
A mother can be accepted for travel from 48 hours after the birth of her baby subject to having delivered without any complications or surgery. If a caesarean section was performed or if surgery was needed for the mother then the minimum period before we could accept her for travel would be 10 days. However, this is also subject to approval for travel from her treating doctor.
FLIGHT DATE, NAME & ROUTE CHANGES
Flight Change – Date and Times
Flight dates and times are changeable (subject to seat availability), such changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*) or via a Ryanair reservation centre (subject to opening hours) discounted rates apply when booking online. If you do not wish all passengers in your booking to be changed, or if domestic flights are being changed to international flights, you must contact our local reservations centre (subject to opening hours).
Flight change fees are charged per one way flight/per person and vary by season - please see our Table of Fees for details . In addition to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare/fees on the new flight is lower, no refund will be made.
The following types of bookings are unable to be changed online:
Where a domestic flight is being changed to an international flight or vice versa
Any booking where one or more of the customers has already checked in online*
A partial change to one flight only (change of airport/name)
Where a Spanish resident discounthas been applied
Where a Spanish large family discount has been applied
Flight Route Change
The booked flight routes can be changed (subject to seat availability) such changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*) or via a Ryanair reservation centre (subject to opening hours) discounted rates apply when booking online. If you do not wish all passengers in your booking to be changed, or if domestic flights are being changed to international flights, you must contact our local reservations centre (subject to opening hours)
Once an outbound flight has taken place the booked route on the return flight cannot be changed (except if your flight has been cancelled or delayed over three hours in which case please contact Ryanair Reservations or the Airport Ticket Desk).
Flight route change fees are charged per one way flight/per person and vary by season - please see our Table of Fees for details. In addition to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare/fees on the new flight is lower, no refund will be made.
Name change fees are charged per passenger/per booking, please see our Table of Fees for details.
Name changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*) or via a Ryanair reservation centre (subject to opening hours). Name changes are only available when made to all flights in a booking.
*Customers who have already checked in online but now wish to change a flight date, route or name should contact a reservation centre up to the day prior to their flight departure (subject to opening hours) to have the required flight(s) unchecked, subject to the payment of an uncheck fee of €15/£15 per flight/per person. Once the flight(s) have been unchecked the reservation can be changed via Manage Booking. This service is not available at the airport
PRIORITY BOARDING - ALL FLIGHTS FROM 8 APR 2014 ONWARDS
Priority Boarding is free for all customers who purchase a Premium Seat (rows 1-5, 16 & 17, 32 & 33).
Priority Boarding can be added from €/£2 per person/per flight when a Regular Seat has been purchased. Please note that when purchased Priority Boarding is added to all customers included in that booking.
Boarding commences 30 minutes before flight departure, up to 90 cabin bags (55 x 40 x 20 cms) are guaranteed to be carried in the cabin which should ensure that all Priority Boarding customers who board first will be able to bring their cabin bags onboard. Later boarding passengers may be requested (on heavily booked flights) to place their cabin bag in the aircraft hold but will do so free of charge.
ALLOCATED SEATING - ALL FLIGHTS FROM 8 APRIL 2014 ONWARDS
Customers can select and buy their preferred seat online from the time of booking right up to 2 hours before each booked flight.
There are 2 types of allocated seat available for purchase:
Premium Seats from £/€ 10 - Rows 1-5 (rapid exit), rows 16 & 17 (extra leg room) and rows 32 & 33. Premium Seats include Priority Boarding
Regular Seats from £/€5 – All other seats (rows 6-15 and rows 18-31). Regular Seats may be upgraded to include Priority Boarding from £2/€2 per person/per flight.
Allocated seat fees are non-refundable except as provided in Articles 4.2, 10.2, 10.3 and 10.4
Customers who do not wish to select and purchase their preferred allocated seat, can check-in online between 7 days and 2 hours before each booked flight and will be randomly allocated a seat free of charge.
Online Check In Procedure - ALL FLIGHTS DEPARTING FROM 8 APRIL 2014 ONWARDS
Between 30 days and 2 hours before each booked flight you can select and purchase your preferred allocated seat onboard.
If you do not wish to select and purchase your preferred allocated seat onboard then between 7 days and 2 hours before each booked flight you can go to online check in and be randomly allocated a seat free of charge.
NOTE: Customers who change flight dates/routes or names are not able to transfer their allocated seat to the new date/flight/name.
Online Check In Procedure - ALL FLIGHTS DEPARTING BETWEEN 1 FEB -7 APRIL
Between 15 days and 2 hours before each booked flight you can either select and purchase your preferred allocated seat onboard or be randomly assigned a seat free of charge.
We reserve the right to reassign seats at any time, for operational, safety or security reasons.
For safety reasons to sit in an emergency exit seat (rows 1, 16 & 17) you must be:
- 16 years or older
- Willing and able to help in the event of an emergency
- Not traveling with an infant (in addition includes rows 15 and 18)
- Not be a large customer requiring a seat belt extender
- Not have not booked an extra seat (comfort or additional item)
- Not requiring airport special assistance of any kind
For safety reasons a maximum of 2 infants can be seated in any row (one on either side of the centre aisle).
We reserve the right to reassign allocated seats at any time for operational, safety or security reasons.
Flights booked directly from an airline are not ATOL protected, even if you book accommodation from another company via a link accessed from an airline website. If you make payment by credit card it can provide financial protection: please check with your credit card provider for details.