Ryanair News - Customer Service

9 May 2013

09.05.13

Ryanair No 1 Customer Service Stats – April 2013

Record 93% Of Flights On-Time

Ryanair, Europe’s only ultra-low cost carrier (ULCC), today (9 May) published its April 2013 customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline.

During April 2013, Ryanair had:

93% of 49,000 flights arrive on-time (a record)
Less than 1 complaint per 2,000 passengers
Less than 1 bag complaint per 3,000 passengers

APRIL	2012	2013
On-time flights	89%	93%
Complaints per 1,000 pax	0.70	0.48
Bag complaints per 1,000 pax	0.39	0.32
Complaints answered within 7 days	99%	99%

Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
Ryanair operates Europe’s youngest, greenest, cleanest fleet;
Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Robin Kiely said:

“During April, a record 93% of 49,000 flights arrived on-time, as Ryanair continued to raise the bar in airline performance. Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa – which is why we’ll carry over 80m passengers this year. Once they have switched to Ryanair’s prices, these passengers keep coming back for our unbeatable on-time flights, fewest lost bags and great customer service.”

17 April 2013

17.04.13

Ryanair No 1 Customer Service Stats – March 2013

Ryanair, Europe’s only ultra-low cost carrier (ULCC), today (17 Apr) published its March 2013 customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline.

During March 2013, Ryanair had:

89% of 36,000 flights arrive on-time (down slightly due to unseasonal levels of snow and ice).
Less than 1 complaint per 1,000 passengers
Less than 1 bag complaint per 2,000 passengers

MARCH	2012	2013
On-time flights	93%	89%
Complaints per 1,000 pax	0.58	0.56
Bag complaints per 1,000 pax	0.35	0.34
Complaints answered within 7 days	99%	99%

Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
Ryanair operates Europe’s youngest, greenest, cleanest fleet;
Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Robin Kiely said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa – which is why we’ll carry 80m passengers this year. Once they have switched to Ryanair’s prices, these passengers keep coming back for our unbeatable on-time flights, fewest lost bags and great customer service.”

14 March 2013

14.03.13

Ryanair No 1 Customer Service Stats – February 2013

Ryanair, Europe’s only ultra-low cost carrier (ULCC), today (14 Mar) published its February 2013 customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline.

During February 2013, Ryanair had:

91% of 29,000 flights arrive on-time
Less than 1 complaint per 1,000 passengers
Less than 1 bag complaint per 3,000 passengers

FEBRUARY	2012	2013
On-time flights	88%	91%
Complaints per 1,000 pax	0.98	0.62
Bag complaints per 1,000 pax	0.38	0.29
Complaints answered within 7 days	99%	99%

Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
Ryanair operates Europe’s youngest, greenest, cleanest fleet;
Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Robin Kiely said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa – which is why we’ll carry nearly 80m passengers this year. Once they have switched to Ryanair’s prices, these passengers keep coming back for our unbeatable on-time flights, fewest lost bags and great customer service.

26 February 2013

26.02.13

Ryanair No 1 Customer Service Stats – January 2013

Ryanair, Europe’s only ultra-low cost carrier (ULCC), today (26 Feb) published its January 2013 customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline.

During January 2013, Ryanair had:

· 90% of 33,000 flights arrive on-time

· Less than 1 complaint per 1,000 passengers

· Less than 1 bag complaint per 2,000 passengers

JANUARY	2012	2013
On-time flights	91%	90%
Complaints per 1,000 pax	0.77	0.98
Bag complaints per 1,000 pax	0.45	0.38
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Robin Kiely said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa – which is why we’ll carry nearly 80m passengers this year. Once they have switched to Ryanair’s prices, these passengers keep coming back for our unbeatable on-time flights, fewest lost bags and great customer service.”

93% Of Ryanair Passengers Will Fly Ryanair Again

29 January 2013

29.01.13

62% FLEW 4 (OR MORE) TIMES LAST YEAR

95% THINK RYANAIR PROVIDES EXCELLENT VALUE FOR MONEY

Ryanair, Europe’s only ultra low-cost airline, today (29 Jan) published results of a customer service survey of 10,000 passengers taken across the 28 European countries it operates to/from, which revealed that 93% of passengers will fly Ryanair again and that 62% flew on its low fares at least 4 times in the last 12 months.

Ryanair’s survey, completed by over 10,000 passengers, found that 95% of passengers said Ryanair offered excellent value for money, with 93% enjoying an on-time flight, 87% expressing their overall satisfaction and 84% confirming they would recommend Ryanair to a friend.

Ryanair’s Stephen McNamara said:

“Ryanair will carry over 80m passengers this year by delivering the lowest fares and the best customer service comprising the most on-time flights, the least mishandled bags and the fewest cancellations, as well as the low fares and no fuel surcharges.

Ryanair will continue to deliver the lowest fares on Europe’s largest flight network, with a commitment to continuing to deliver the best customer service, which has resulted in 93% passengers confirming they will fly with Ryanair again.”

Ryanair No 1 Customer Service Stats - December 2012

25 January 2013

25.01.13

Ryanair, Europe’s only ultra-low cost airline, today (24 Jan) published its December 2012 customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline.

During December 2012:

· 89% (of 33,000) flights arrived on-time

· Less than 1 complaint per 1,000 passengers

· Less than 1 bag complaint per 2,000 passengers

DECEMBER	2011	2012
On-time flights	89%	89%
Complaints per 1,000 pax	0.89	0.62
Bag complaints per 1,000 pax	0.46	0.37
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa. Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”

20 December 2012

Ryanair No 1 Customer Service Stats – November 2012

RECORD 93% OF FLIGHTS ON-TIME

Ryanair, Europe’s only ultra-low cost airline, today (20 Dec) published its November 2012 customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline (despite the silly claims by desperate, publicity-seeking ‘consumer’ Mugazines).

During November 2012:

· 93% (of 33,000) flights arrived on-time

· Less than 1 complaint per 1,000 passengers

· Less than 1 bag complaint per 3,000 passengers

November	2011	2012
On-time flights	92%	93%
Complaints per 1,000 pax	0.95	0.62
Bag complaints per 1,000 pax	0.38	0.28
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and no fuel surcharges ever;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa. Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest mishandled bags and great customer service.”

23 October 2012

Ryanair No 1 Customer Service Stats – September 2012

93% OF September FLIGHTS ON-TIME

Ryanair, Europe’s only ultra-low cost airline, today (23 Oct) published its September 2012 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.

During September 2012:

· 93% (of 50,000) flights arrived on-time

· Less than 1 complaint per 2,000 passengers

· Less than 1 bag complaint per 2,000 passengers

August	2011	2012
On-time flights	92%	93%
Complaints per 1,000 pax	0.61	0.48
Bag complaints per 1,000 pax	0.51	0.39
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and no fuel surcharges ever;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa. Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest mishandled bags and great customer service.”

24 September 2012

24.09.12

Ryanair No 1 Customer Service Stats – August 2012

RECORD 93% OF AUGUST FLIGHTS ON-TIME

Ryanair, Europe’s only ultra-low cost airline, today (24 Sept) published its August 2012 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.

During August 2012:

· A record 93% (of 54,000) flights arrived on-time

· Less than 1 complaint per 2,000 passengers

· Less than 1 bag complaint per 2,000 passengers

August	2011	2012
On-time flights	91%	93%
Complaints per 1,000 pax	0.57	0.45
Bag complaints per 1,000 pax	0.60	0.42
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and no fuel surcharges ever;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa. Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest mishandled bags and great customer service.”

Cheap Flights

24 October 2011