Ryanair News

News Release

18.05.11

Ryanair No 1 Customer Service Stats - April 2011

 
Ryanair, the world’s favourite airline, today (18th May) published its April 2011 customer service statistics. These statistics confirm that Ryanair remains Europe’s No1 customer service airline.
 
During April 2011:
 
  • 92% of Ryanair’s over 44,000 flights arrived on time.
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 bag complaint per 1,000 passengers was received.
 
CUSTOMER SERVICE STATS APRIL
2010
2011
On-time flights
91%
92%
Complaints per 1,000 pax
0.72
0.45
Baggage complaints per 1,000 pax
0.55
0.47
Complaints answered within 7 days
99%
99%
·         Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·         Ryanair operates Europe’s youngest, greenest, cleanest fleet;  
·         Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);
 
 

 


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