Ryanair News

News Release

22.03.12

Ryanair No 1 Customer Service Stats - February 2012

Ryanair, the world’s favourite airline, today (22nd Mar) published its Feb 2012 customer service statistics which confirm that Ryanair remains Europe’s No1 customer service airline.
 
During Feb 2012:
 
·         88% of over 33,000 flights arrived on-time (down 4% due to snow)
·         Less than 1 complaint per 1,000 passengers was received.
·         Less than 1 bag complaint per 2,000 passengers was received.
 
FEB
2011
2012
On-time flights
92%
88%
Complaints per 1,000 pax
1.88
0.98
Bag complaints per 1,000 pax
0.41
0.38
Complaints answered within 7 days
99%
99%
 
·         Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·         Ryanair operates Europe’s youngest, greenest, cleanest fleet;
·         Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

 

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as BA and Lufthansa.
 
Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”
                                                           
 

 


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