Ryanair News

News Release

22.12.11

Ryanair No 1 Customer Service Stats - November 2011

 
Ryanair, the world’s favourite airline, today (22nd Dec) published its November customer service statistics which confirm that Ryanair is Europe’s No1 customer service airline.
 
During November 2011:
 
·       92% of Ryanair’s over 31,000 flights arrived on time, up 5% on November 2010.
·       Less than 1 complaint per 1,000 passengers was received.
·       Less than 1 bag complaint per 1,000 passengers was received.
 

NOVEMBER
2010
2011
On-time flights
87%
92%
Complaints per 1,000 pax
1.64
0.95
Bag complaints per 1,000 pax
0.45
0.38
Complaints answered within 7 days
99%
99%

 

·       Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;
·       Ryanair operates Europe’s youngest, greenest, cleanest fleet;
·       Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

 

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from high fares, fuel surcharging flag carriers such as Air France, BA and Lufthansa.
 
Once they have switched to Ryanair’s prices they keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”
                                                           
 

 


Ryanair footer