Ryanair News

News Release

20.12.12

Ryanair No 1 Customer Service Stats – November 2012

RECORD 93% OF FLIGHTS ON-TIME

Ryanair, Europe’s only ultra-low cost airline, today (20 Dec) published its November 2012 customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline (despite the silly claims by desperate, publicity-seeking ‘consumer’ Mugazines).

During November 2012:

· 93% (of 33,000) flights arrived on-time

· Less than 1 complaint per 1,000 passengers

· Less than 1 bag complaint per 3,000 passengers

November	2011	2012
On-time flights	92%	93%
Complaints per 1,000 pax	0.95	0.62
Bag complaints per 1,000 pax	0.38	0.28
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and no fuel surcharges ever;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa. Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest mishandled bags and great customer service.”