Ryanair News

News Release

20.11.12

Ryanair No 1 Customer Service Stats October 2012

RECORD 92% OF FLIGHTS ON-TIME

Ryanair, Europe’s only ultra-low cost airline, today (20 Nov) published its October 2012 customer service statistics which confirm that Ryanair remains Europe’s No 1 customer service airline.

 
During October 2012:
 

·         92% (of 49,000) flights arrived on-time

·         Less than 1 complaint per 1,000 passengers

·         Less than 1 bag complaint per 2,000 passengers
 
October
2011
2012
On-time flights
 92%
 92%
Complaints per 1,000 pax
0.58
0.53
Bag complaints per 1,000 pax
0.42
0.34
Complaints answered within 7 days
 99%
 99%

 

·         Only Ryanair guarantees the lowest fares and no fuel surcharges ever;

·         Ryanair operates Europe’s youngest, greenest, cleanest fleet;

·         Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:
“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe’s high fare, fuel surcharging flag carriers such as Air France, BA and Lufthansa.  Once they have switched to Ryanair’s prices these passengers keep coming back for our unbeatable on- time flights, fewest mishandled bags and great customer service.”

 


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