Ryanair News

News Release

24.10.11

Ryanair No 1Customer Service Stats - September 2011

Ryanair, the world’s favourite airline, today (24^th Oct) published its September 2011 customer service statistics which confirm that Ryanair is Europe’s No1 customer service airline.

During September 2011:

92% of Ryanair’s over 45,000 flights arrived on time, up 9% on September 2010.
Less than 1 complaint per 1,000 passengers was received.
Less than 1 bag complaint per 1,000 passengers was received.

CUSTOMER SERVICE STATS SEPTEMBER	2010	2011
On-time flights	83%	92%
Complaints per 1,000 pax	1.02	0.61
Baggage complaints per 1,000 pax	0.60	0.51
Complaints answered within 7 days	99%	99%

· Only Ryanair guarantees the lowest fares and ‘no fuel surcharges ever’;

· Ryanair operates Europe’s youngest, greenest, cleanest fleet;

· Ryanair is Europe’s No.1 on-time airline (beating Easyjet every week since 2003);

Ryanair’s Stephen McNamara said:

“Ryanair’s unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from high fares, fuel surcharging flag carriers such as Air France, BA and Lufthansa.

Once they have switched to Ryanair’s prices they keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service.”